Customer Service Advisor - East Kilbride, United Kingdom - Unternehmensgruppe Theo Müller

Unternehmensgruppe Theo Müller
Unternehmensgruppe Theo Müller
Verified Company
East Kilbride, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a

part time (30 hours per week) Customer Service Advisor. (The shift pattern 5 days over 7).


We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience.

To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.


Our employees are rewarded with numerous benefits as part of their employment, including: - Competitive Salary - Bonus scheme - Health Care Package - Contributory pension plan - Life Assurance - Employee Assistance Programme - Generous annual leave increasing with service - Flexible benefits programme - In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.


Customer Service Advisor key responsibilities will include:

  • Data Entry
  • Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.


  • Continuous Improvement

  • Follow structured ways of working and Standard Operating Procedures.
  • Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
  • Maintain allocated SOP, Customer Data files and supporting data used by the customer service team

Key skills & experience for the Customer Service Advisor:

  • Excellent customer service skills
  • Awareness of body language / tone
  • Able to construct written communication professionally
  • Able to give and receive constructive feedback
  • Able to defuse a confrontational situation
  • Able to wrap up a call timely and efficiently
  • Able to multitask and work within pressured environment
  • Working knowledge of Microsoft Word and Excel
  • Logical thinking and problemsolving skills
  • Planning and time management
  • Excellent listening skills

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