Customer Service Administrator - Newcastle upon Tyne, United Kingdom - Perfect Hire Limited

Perfect Hire Limited
Perfect Hire Limited
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our clients team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients and customers. You will be responsible for handling customer inquiries, resolving customer complaints, and processing customer orders.


Responsibilities:


  • Processing of medical instructions. This will begin with GP and with experience will progress to other specialties
  • Dataentry of new cases and issuance of instruction letters to medical experts.
  • Ensuring that all service levels are achieved.
  • Liaising with insurers, solicitors and clients. Escalating any issues to their Team Leader/Manager.
  • Processing of Forms of Authority and ordering medical records.
  • Processing of medical records as required.
  • Receiving and making telephone calls. Ensuring that each call is dealt with professionally.
  • Correspondence to include appointment letters, requests for further particulars/ amendments, reminder letters and processing medical records etc...
  • Arranging additional medical tests/investigations as required
  • To participate in team meetings as appropriate and take instruction and guidance from Senior Case Administrators, those responsible for training and Managers.

Requirements:


  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritise tasks effectively
  • Proficient in Microsoft Office and other relevant software
  • Previous experience in customer service or related field is preferred
  • Ability to work independently and as part of a team

Job Types:
Full-time, Permanent


Salary:
£21,500.00-£22,500.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Newcastle upon Tyne
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