Charter Sales Executive - Bermondsey, Greater London, United Kingdom - City Cruises UK

Description

This is a full time role paying a salary: £26,000.00-£28,000.00 per year plus a bonus incentiveHybrid working (1 day per week from home, once training has been completed)POSITION SUMMARYCity Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.

We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

The Charter Sales and Event Delivery Executive – supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service.

As a member of our Charter Sales team, you will actively promote and sell our private hire experiences.

You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team.

The ability to interact with guests and internal team members is essential.

ESSENTIAL DUTIES & RESPONSIBILITIESProvide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service systemProvide a smooth and professional sales process that befits the City Cruises UK brand.

Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage salesAssist in the development of key relationships with 3rd party agents, corporate clients and business partnersTo attend monthly sales meetings to discuss revenue vs budgetWork with Charter Sales Manager in the development of new products on the charter range and look to develop combined package offeringsCoordinate all guest requests and ensure guest requirements are communicated to the event delivery teamTo meet, on a rotational basis, with the Event delivery team to ensure events run smoothly.

Assist in the launch of new productsAssist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing listHost viewings and familiarisation visits as requiredAttend charter events when required and 4 per year minimum to provide feedback in product improvement.

Raise Purchase Orders for charter productsAttend events representing the brand and to build relationships to grow businessAssist on additional research as required.

Assist with booking Piers and third party vendors.

Assist with Event coordination, where required, working with 3 party suppliers and our internal F&B team to fulfill charter requirements.

Administrative/OtherAdditional duties as may reasonably be requiredBe an Ambassador for our RESPECT Service SystemREQUIREMENTS & QUALIFICATIONSProven sales experience (minimum 2 years) in an events/travel environmentDemonstrable experience in end to end events sales and delivery for both corporate and private events including budget trackingExcellent Negotiation Skills – to negotiate a suitable product package with the customerConfident communicator with the ability to quickly build rapport with clients both on the telephone and face to faceCustomer services experience both face to face and via telephoneExcellent written communication skillsHighly organised with proven ability to deliver to tight deadlinesExcellent attention to detailAligns behaviours with company valuesFlexible "can do" attitude with the ability to react calmly in pressurised situationsAvailability to work outside of normal office hours including weekends to ensure delivery of events, if required.

Excellent computer software skills (Microsoft Office suite), including diary and database management systemsBe competent working with new technology and databasesConfident in provision of management statistics in Managers absenceCertificates in Events Management (Desirable though non-essential )Boat or Thames River knowledge (Desirable though non-essential)