it training and support analyst - London, United Kingdom - Joseph Hage Aaronson LLP

Description

Technical Support Analyst
Joseph Hage Aaronson LLP is an exciting specialist litigation practice based in Holborn, central London.

We have built a new model for the provision of litigation services, combining the best qualities of a chambers with those of a traditional law firm.

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

The Technical Support Specialist position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge.

You'll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.
Unwavering interest in recent technology advancements.
User experience-first mindset.
Experience with Microsoft 365, Windows and Apple endpoint devices.

Competency in Microsoft applications:
Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook
Fundamental understanding of networking and information security principles.
Being first point of contact for all tech support queries via e-mail, phone or messages.
Help with reported issues and queries.
Diagnose and resolve technical hardware and software issues.
Creating and updating documentation and content on internal knowledgebase and our Intranet.
Participate in planning and implementing continuous improvements to our systems and workflows.
Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
Setting up and maintain AV and conferencing equipment.
How will we help you succeed?
Online continuous learning subscription to support your growth and career.
Mentorship within the team to help with obstacles and learn from them together.
Constant exposure to all levels of project implementation.