Community Assistant - Canterbury, United Kingdom - CA Ventures

CA Ventures

Verified Company

Canterbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Temporary Community Assistant (CA) to join our team and play a key role within our
Novel Student accommodation in Canterbury.

The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring safety and security of all our residents.

Reporting into the Property Manager, the CA will ensure all customer service, sales, and health & safety goals for the building are met or exceeded.

The CA is a natural people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees.

We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

This is a temporary position required for an Immediate Start, working up to 20 hours per week

Your Mission

Promote a 'residents first' culture and ensure their expectations are met.
Take responsibility for management of the office.
Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy yearonyear.
Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
Manage and communicate room cleans and reactive maintenance works.
Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
Deliver on customer satisfaction targets.
Supervise onsite maintenance operations including planned preventative and reactive maintenance.
Supervise housekeeping operations to ensure that the site always remains presentable.
Implement and ensure that CAMS Standard Operating Procedures are adhered to by onsite staff and residents.
Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

Your Track Record

Excellent written and verbal communication skills
Ability to plan and prioritise
Strong attention to detail
Positive and enthusiastic attitude
Passionate about creating a customerfocused environment for residents
Professional and friendly demeanour
Flexible and adaptable
Proactive nature and ability to work on own initiative
Ability to work in a fastpaced environment
Excellent customer relationship skills

Your Style

Passionate to get the job done
True teamplayer eager to help drive the growth of the business
Selfmotivated and continuously demonstrating the ability to adapt, develop and learn
People person who thrives in a fastpaced environment

Job Types:
Part-time, Temporary contract

Salary:
£11.44 per hour

Expected hours: 20 per week

Benefits: