- oExcellent organisational skills/prioritising
- oComputer qualification
- o5 GCSE's grade C or above to include Maths and English.
- o12 months continuous and recent administrative experience.
- oComputer skills including Microsoft Office Package
- oEvidence of problem solving and non-routine issues
- oExperience of working in the NHS
- oExperience of working in an Imaging Department
- oData inputting experience
- oKnowledge of Patient Information systems
Appointment Scheduler - Stafford, United Kingdom - University Hospital of North Midlands NHS Trust
Description
Job summary
The post holder will provide a high level of administrative support to the Breast Imaging Department. There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post-holder would create appointments and monitor pathways accordingly from referral to results. They would work closely with the Junior Operational Service Manager, MDT Co-ordinators, and using their knowledge and experience support the Band 2 Admin Team. There is a rotation of tasks specific for the role to ensure all aspects of the role are covered in times of annual leave or sickness.
The post holder will be expected to work at County Hospital and Royal Stoke Hospital.
The Breast Imaging Department is within the Imaging Directorate in University Hospital of North Midlands.
The Department is responsible for providing the North Midlands Breast Screening Service in accordance with the National Breast Screening Programme.
The Department is also responsible for the Breast Symptomatic Service including supporting the 2ww symptomatic clinics, and all Breast Intervention, and further surveillance clinics.
Main duties of the job
The post holder will be required to:
Provide a comprehensive efficient and effective administrative service in the scheduling of appointments, and to contact patients by phone to offer appointments at short notice.
Support the MDT process as required.
Use the North Midlands Breast Screening Programme to enter and update accurate data held on the National Breast Screening Computer system and run reports on the system as required.
Be responsible to support the Trust targets for Cancer and Referral to Treatment.
Adhere to the Trust Access Policy and Standard Operating Procedures.
Provide support with the Very High Risk Family History Programme, Interval Cancer Programme and Surveillance Programme.
Monitor results and process results letters in a timely manner.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job descriptionJob responsibilities
The post holder will provide a comprehensive, efficient and effective administrative service in the scheduling of appointments ensuring that local and national waiting time targets are achieved.
Making appointments over the phone at short notice with a sensitive and caring approach, they will deal with all enquiries in a courteous and professional manner, in order to contribute to the delivery of a first class service to all users.
The post holder will rotate with colleagues to ensure all necessary tasks are covered. They will communicate with the Junior Operational Service Manager on a daily basis, and support the Office Manager as required.
The post holder will assist in the provision of statistical and analytical data, ensuring accuracy at all times. As part of the administrative support structure, the post-holder is responsible for adhering to the Trusts Access Policy and Standard Operating Procedures.
It will be necessary to rotate working duties at various sites including County Hospital and Royal Stoke Hospital.
Person SpecificationEssential
Essential
Desirable
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Essential and Desirable
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Desirable