Engagement/Project Manager - Birmingham, United Kingdom - The Process Play

Description

Job Title:
Engagement/Project Manager (Senior Consultant)

Salary:
£55,000-£70,000 + benefitsLocation: Hybrid, with occasional mandatory travel required in line with customer and project requirements. The company aims to meet together in various UK locations once a month for project and company collaboration.


Company Overview:

The Process Play is a rapidly growing boutique ServiceNow partner, specializing in delivering transformative employee workflow solutions to businesses of all sizes and rescuing failed implementations.

We are passionate about helping our clients leverage the power of ServiceNow to streamline their processes and optimize their operations.

As an early-stage partner there are a range of incredible opportunities to become a foundational member of the company and build a culture, experience and service that is truly different.

Job Overview:

We are seeking a passionate and experienced Engagement/Project Manager (Senior Consultant) with strong leadership skills, to shape and deliver internal projects and become a 'go to' person for specific areas of operations.

The ideal candidate will demonstrate excellent mentoring skills and will be able to provide pastoral / developmental advice to consultants, and share insights and feedback based on team engagement and challenges.

Responsibilities:
As part of the role you will be exposed to a range of different roles and responsibilities.

Some of your responsibilities could include:
Taking on any client role that fits within The Process Play's delivery areas.
Defining project scopes, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
Focussing beyond the defined scope to recognise how to add value to the client.
Developing detailed project plans that include timelines, tasks, and resource allocation.
Attending sales meetings; taking ownership of negotiations of terms; and working towards personal sales targets.
Draft proposals and SOWs for new clients with minimal input from senior team members.
Guiding customers on the relevant platform features for their use cases and product fits.
Coordinating project activities, resources, equipment, and information.
Managing project risks, issues, and changes, escalating critical issues when required.
Acting as a liaison between the project team, stakeholders, and vendors.
Preparing status reports and documentation for project stakeholders.
Ensuring that project deliverables are of high quality, meet business requirements, and are delivered on time.
Provide benchmarks for the quality of client deliverables.
Working with stakeholders to understand business needs, processes, and requirements.
Collaborating with technical teams to ensure that the solution meets business needs and requirements.
Capture business requirements and maintain project documentation including; requirements documentation, use cases, test plans, and training materials.
Supporting testing activities, including test case development and execution.
Identify process improvements and efficiencies within ServiceNow projects.
Providing support with organisational change management activities.
Supporting the business with internal activities that contribute to the growth of the company, e.g. writing/recording content, researching & attending conferences, contributing to internal initiatives.
Work with marketing to ensure TPP has effective collateral to support sales and marketing activities.
Establish an area of expertise and contribute to thought leadership, business development, research and marketing for that area.

Proactively build relationships with potential clients through joining a network, whilst keeping avenues of communication open with existing or former clients.

Actively maintain your own network beyond contacts generated through TPP.


Qualifications, Skills and Experience:
High-level knowledge of the ServiceNow platform.
Excellent communication and interpersonal skills.
Confidently discuss platform capabilities and differences between products with clients. Build senior team's confidence to propose as lead role on project or programme.
Influence senior stakeholders and constructively challenge to encourage discussion.

Take responsibility for the KAM process - seeking out opportunities and identifying who from the senior team can help to close out.

Strong quality assurance skills.
Ability to analyse data/information and produce reports to reflect findings, progress etc.
Strong organisational and time management skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Attention to detail and ability to work independently or as part of a team.
Desire and motivation to learn and be inquisitive about people, processes and technology.