- Process Warranty, ensuring that claims and authorisation requests are processed within the required timeframe
- Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow
- Liaison with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to both the Warranty claim software and user experience, updating user manual
- Highlight opportunities to improve functionality whilst adhering to budget costs
- Capable of supporting third party repairers and end users.
- A strong desire to act as a coach and trainer, ensuring the service agent users are familiar with INEOS systems, policies and procedures
- Broad experience in automotive technical service disciplines
- Strong level of experience from Warranty based business with extensive automotive Aftersales experience, which could include vehicle manufacturer or wider manufacturing trade experience
- Familiar with SAP based software tools or equivalent
- Very strong drive for continuous improvement – a Kaizen mentality
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Warranty Process Lead - Corby, United Kingdom - INEOS
Description
Responsibilities
include (but are not limited to):What we are looking for:
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation