Application Support Analyst - Greater London, United Kingdom - TDA

Description

Job Description

Brilliant new opportunity with a growing client of mine

Main Purpose?

Responsible for protecting and maintaining the production environment of PITL trading systems, primarily Openlink Endur, Amphora Symphony, Planlogic EoS, credit cube and Datagenic.

You will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service

Job Responsibilities?

• Provide technical and where possible functional support for IT Managed applications to investigate and attempt to resolve production issues.
• Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
• Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
• Understand the level of service and availability associated with each system (SLA's) and strive to achieve this
• Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
• Develop production support infrastructure, processes and procedures to improve the quality of service
• Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
• Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
• Manage end of day application processes
• For specific systems, enter approved master data in to system (following business approval).
• Where required provide support in the fail over to disaster recovery environment

Education/Qualifications?

• Degree or equivalent qualification in a relevant field preferred

Skills, Experience & Competencies?

• Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
• Understanding of core trading processes
• Proven ability to work within a team and drive improvements
• Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations