Medical Receptionist/administrator - Cardiff, United Kingdom - Cathays Surgery

Cathays Surgery

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

JOB DETAILS

Job Title:
Receptionist

Salary:
£10.42 per hour

Location:
Cathays Surgery

JOB SUMMARY / PURPOSE

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
You will need to display excellent communication skills. You must be able to prioritise tasks. You will receive, assist and direct patients in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

MAIN DUTIES AND RESPONSIBILITIES

The work patterns for this vacancy will vary between 8.00am to 6.30pm, flexibility to cover early or late shifts is essential.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Processing repeat prescriptions in accordance with practice guidelines
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
To be flexible and to provide cover for absent colleagues when required.
Maintain confidentiality of all patient records and data at all times.