Client Service Advisor - London, United Kingdom - HSBC

Description

Who is HSBC Innovation Banking?

HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors.

Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.

Here's to never standing still. Come and join us

The team you'll work with:

The HSBC Innovation Bank UK, Client Services team are at the heart our business. They provide the first point of access for all inbound client enquiries. The team interact with clients in the innovation economy by telephone and e-mail; primarily providing technical support and signposting for queries relating to cash management and debit/charge card related products.

The value you'll add:

As a specialist Client Service Advisor (CSA), focused on our Online and Digital Channels products, you'll play a pivotal role in the training and upskilling of new and existing clients on a wide array of digital/online product and service offerings provided by HSBC Innovation Banking.

What you can expect to be doing:

Being a first point of call for all the training needs of our new and existing clients for HSBC Innovation Banking's online and digital product suite.

Triaging client queries effectively across the team, to facilitate a smooth, and connected client experience, ensuring all banking policies and procedures are always upheld.

Collaborating with internal teams, such as client onboarding to ensure all new to bank client training needs are met.

Working closely with colleagues in onboarding and implementation to ensure continuous review of service line operating efficiency, including the identification of self-service opportunities and/ or enhancements.

Supporting the wider client services function with client queries as required.

Working closely with the complaints team to ensure any complaints or escalations are managed efficiently and effectively.