Senior Business Support Assistant - Gateshead, United Kingdom - Concept Resources

Description

INFORMATION ABOUT THE ROLE:

Group:
Children's Social Care and Lifelong Learning

Service:
Education, Schools & Inclusion


Location:
Civic Centre


Line Manager:
Business Support Manager


Car User Status:
N/A

Grade E, (SCP 8-11) £24,702 – £25,979
WHAT WE WANT YOU TO DO.....

• To provide clerical and administrative support to services within Education, Schools & Inclusion,

ensuring an efficient and effective service is provided.

• To deal with enquiries in a timely and professional manner to ensure a high level of customer service to

service users, members of the public and external organisations via telephone, letter, email and in
person.

• To maintain and update manual and computerised information systems, ensuring information used by

the service is accurate.

• To co-ordinate responses to Freedom of Information and subject access requests in a timely

manner and in accordance with GDP Regulations.

• To undertake general financial administration in accordance with the Council's financial regulations

including budgets, budget monitoring, processing of invoices and other areas as required.

• To attend and contribute to service and team meetings, recording proceedings where necessary.
• To produce concise and accurate minutes and/or reports, as and when required.
• Such other responsibilities allocated, which are appropriate to the grade of the post

Requirements

THE KNOWLEDGE THE QUALIFICATIONS

• Word processing, database and spreadsheet

skills, particularly Microsoft Office

• Effective written and oral communication skills.
• 5 GCSE's A-C or 9-4 passes or equivalent,

hold a NVQ level 3 in Business Admin or be
willing to work towards, or satisfactory relevant
experience

THE EXPERIENCE

• Experience of administrative support in an

education or customer service role.

• Experience of the implementation and

maintenance of manual & computerised
information systems.

• Ability to organise and prioritise workload to

ensure timescales are met.

• Working in a team and on own initiative.

OUR COMPETENCIES... HOW WE WANT YOU TO BE

CUSTOMER FOCUSED
Puts the customer first and provides excellent service
to both internal and external customers

GREAT AT COMMUNICATION
Uses appropriate methods to express information in a
clear and concise way to make sure people understand

TEAM PLAYER
Works with others to achieve results and develop good
working relationships

MAKE THINGS HAPPEN
Takes responsibility for personal organisation and
achieving results

FLEXIBLE
Adapts to change and works effectively in a variety of
situations

LEARN AND DEVELOP
Actively improves by developing and applying new skills
and knowledge and learns from past experiences