Reception Supervisor - Bulgaria, United Kingdom - Knekt Hub Limited

Description

This Hotel is totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery From paddle boarding to kayaking and from cosy nights in the onsite pub, to reading up about our many famous historical guests, it's definitely a lifestyle career

What we expect:
Contracted Hours: 40
Shift Details: 10 hour shift, 12 hour shift, 8 hour shift, Day shift, Monday to Friday, WeekendsLive-In: Yes, Subject to availabilityJob duties include:

• Supervise daily shift process ensuring all Team Members adhere to standard operating procedures
• To acts as Hotel Duty Manager when assigned Duty Manager shifts
• Greet guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Conduct Team Member briefings, debriefings and delegate specific tasks at the start and end of every shift
• Assist in the induction of new Team Members to create a great new starter experience
• To ensure, by supervising the Front Desk Team Members, that service provided to guests is at the highest level at all
• Managing the booking process ensuring all relevant details are taken and the customer journey is personalized
• Make the customers' stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive hand over to following shift.
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
• Report maintenance items to the maintenance log book.
• Ensure guest satisfaction at all times.
• Must be able to drive and be flexible due to the location of the businessBenefits:On-site parkingShare of tipsMeals on dutyGovernment Pension scheme#HH