- To provide operational supportfor Healthshare MSK Services, ensuring the provision of highquality and sustainable services
- To assist the OperationsManager in the operational and financial performance of services and help inmaintaining high standards of service delivery in accordance with legal and professionalstandards
- To assist the OperationsManager in managing key areas such as managing day to day operational issues,staffing, HR functions, activity, managing rotas in line with servicerequirements, providing data and information, estates, complaints and purchaseand orders
- To help support businessdevelopment opportunities and opportunities for the further development ofexisting services
- Tosupport the planning, organisation and implementation of programmes andinitiatives
- To provide operational supportfor Healthshare MSK Services, ensuring the provision of highquality and sustainable services
- To assist the OperationsManager in the operational and financial performance of services and help inmaintaining high standards of service delivery in accordance with legal and professionalstandards
- To assist the OperationsManager in managing key areas such as managing day to day operational issues,staffing, HR functions, activity, managing rotas in line with servicerequirements, providing data and information, estates, complaints and purchaseand orders
- To help support businessdevelopment opportunities and opportunities for the further development ofexisting services
- Tosupport the planning, organisation and implementation of programmes andinitiatives Key Working Relationships
- To work alongside the Operations Manager supporting theircollaborative working with other members of the senior management team in theachievement of service objectives and to support the wider business
- To work collaboratively and effectively with partners andstakeholders across the local health system
- To provide ongoing operational support to the clinicalteams and to work alongside the administrative team to ensure high quality andeffective service delivery
- To promote excellent patient care and customer servicewithin the operational team
- To assist in supporting Healthshares vision, values andbehaviours and incorporate these into meaningful team and personal objectives
- Involvementin the compliance of Healthshare policies and legislative requirements such asHealth and Safety, Clinical Governance, Care Quality Commission and RiskManagement, working with and seeking advice from corporate teams as required. Management duties and responsibilities
- To assist the OperationsManager in the day to day operations of services ensuring a high standard ofcustomer service and patient satisfaction
- To assist the OperationsManager in resolving patient service issues, dealing with patient and customerfeedback relating to operational or service provision
- To assist and in some cases tomanage incident investigations
- Resolve issues relating tooperational, rota or service provision
- To work with the OperationsManager in relation to liaison with primary care and NHS partners and to buildlinks and maintain positive relationships with internal and external partners,for example, commissioners, GPs and acute trusts
- Identify opportunities forservice improvement
- Organise and facilitateoperational and service meetings
- Support the Operations Managerin the achievement of service objectives
- To undertake audit of serviceindicators and aspects of operational delivery and provide feedback on actionsto deliver improvements where required
- To oversee and monitor suppliesfor MSK services where required Monitoring and reporting
- Participate in Operations Teammeetings (virtual and physical) by logging relevant actions
- Responsible for ensuring thatactions taken at meetings are reported to the Operations Manager
- To highlight any issues andincidents to the Operations Manager
- Supportthe completion of actions resulting from operational service performanceindicators, service user feedback, delivery of new services Person Specification
- Helps develop a compelling sense of purpose and direction.
- Motivates and empowers others to align their efforts to achieve their goals.
- Helps facilitate an open and trusting environment.
- Demonstrates high moral standards and integrity in all matters.
- Develops new insights into situations, questions conventional approaches, encourages new ideas and innovations.
- Is open to change. Is flexible and adaptable to changing circumstances, being tolerant of necessary change and fluidity within the organisation.
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or equivalent previous proven experience
- Experience of managing own workload and working under own initiative to prioritise tasks
- Experience of working in a results driven workplace
- Is numerate can analyse, interpret and make recommendations using data
- Demonstrates excellent service user/customer service delivery skills
- A confident decision maker
- Takes a calm and measured response to challenging situations
- IT familiarity with Microsoft Office (Excel, Word, PowerPoint)
- Previous experience of working within a healthcare setting
- Experience of working with stakeholders and having the interpersonal and communication skills necessary to deal with a diverse range of people
- Experience of working flexibly, under pressure and to meet demanding deadlines
- Experience of service delivery
- Experience of managing formal and informal complaint
- Evidence of the ability to identify and explore new and innovative ways of working which improve performance and operational effectiveness
Operations Support - London, United Kingdom - Healthshare Group
Description
Job summary
We are seeking to recruit an exceptional individual for anOperational Support role within Healthshare MSK Team. The candidate will provide operational and administrativesupport to the Operations Manager at our London MSK Service. The role is very varied and fast-paced andrequires the candidate to be an excellent organiser with previous operationalexperience. The successful candidate will be highly motivated, enthusiastic andan excellent communicator with the ability to communicate at all levels.
Main duties of the job
About us
We're an independent healthcare provider, with established roots in muscular-skeletal health and diagnostics, founded by expert NHS clinicians who recognised a way to improve things.
Our approach means that whether it's speed, flexibility, efficiency or quality, every aspect has been carefully considered to surpass expectations. This is why we've been a trusted partner of the NHS for over ten years, and the provider of choice for countless private patients.
We work with integrity. When it comes to collaboratively delivering care, relationships are key. Whether we're interacting with each other, our partners or our patients, we're always open and honest. Every key decision is based on clear process and informed by evidence.
We act with empathy. Everyone who is here, is here because they care about people. We always try and put ourselves in the shoes of whomever we're interacting with and treat people with compassion and consideration.
We inspire with passion. It's hard work, but we absolutely love what we do. There's no room for a half-hearted approach to healthcare, it requires dedication, and that's what everyone here has. A Healthshare employee is enthusiastic, with a verve and panache that inspires others around them.
Benefits
25 days annual leave (plus Bank Holidays)
Private Healthcare (Employer paid)
Company Pension Scheme
Life Assurance
Blue Light Card
Refer a Friend Scheme
Job descriptionJob responsibilities
Job Purpose
Personal qualities and attributes
Essential
Qualifications
Essential
Desirable
Experience
Essential