Customer Service Consultant - Wilmslow, United Kingdom - AMS Contingent

AMS Contingent

Verified Company

Wilmslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are AMS.

We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces.

Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary resources.

We are currently working with our client, Royal London.

Royal London is a financial services company with a difference.

As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits.

We've grown rapidly and have been recognisedas one of the UK's top rated places to work.

Today, Royal London has over £114 billion of funds under management, and around 3,500 employees working in six offices across the UK and Ireland.

We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams haveplenty of awards to show for it.

Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

Purpose of the Customer Service Consultant:

To provide a support service to customers, delivering an industry leading level of customer service and continuously finding ways to help our Customers and Royal London to achieve their strategy and objectives.

As a Customer Service Consultant, you will be responsible for:

Working on the system to upload changes to any policies, changes of names, beneficiary changes, amendments required etc.
Working autonomously within established procedures and practices.
Taking ownership for fulfilling a variety of work within Group Customer Service.
Assisting colleagues and customers.
Working as part of the Operational teams putting the customers at the heart of everything we do.
Demonstrating awareness of the teams' measures and supporting how these are used to understand the customer journey.
Undertaking project and ad hoc tasks where required.
Identifying opportunities to support colleagues through coaching and training and provide constructive feedback.
Leading team huddles and discussing our customer requests and any challenges which would stop us from meeting our customers' expectations.
Supporting the Team manager in the daytoday communication and production of work position.

The skills, attributes and capabilities we are seeking from you include:

Computer literate
Good customer service experience
Ability to read the documents for verification

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model._

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.