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- Key contact between Piramal & Customer
- Lead a small team to deliver excellent Customer Service to all Piramal Clients
- Lead & develop team to meet individual & site goals using SMART objectives
- Be the Demand Planner & Supply Chain S&OP Champion
- Lead the S&OP Demand review process including input of customer forecasts, measure changes and reasons why
- Process customer orders including commercial product, samples, letters of credit
- Send order acknowledgements, invoices and CoAs/CoCs to customers
- Maintain customer order books and similar reports
- Liase with the Planning team & Inform customer of any changes to the order book, handle customer queries
- Maintain customer master data integrity
- Attend customer meetings
- SAP SD user – knowledge of relevant SAP functionality, coupled with strong numeracy and high IT / PC literacy
- Ideally worked in a Contract Manufacturing Pharmaceutical Organization or highly regulated industry
- Ideally educated to degree level in a relevant discipline
- At least 3 years experience of leading a team &/or cross functional projects
- Good knowledge of Supply Chain processes and principles within the business and their impact on the delivery of customer service
- Demonstrated knowledge & experience leading S&OP processes with a manufacturing environment
- At least 3 years experience working in a Logistics Import/Export role with excellent understanding of customs requirements.
- Demonstrate strong service orientation & customer focus, have an understanding of key business / service drivers and their impact on profitability and customer satisfaction.
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Profit sharing
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
- Logistics: 3 years (preferred)
Customer Service - Morpeth, United Kingdom - Piramal Pharma Solutions
Description
This role is responsible for the full order to cash process within SAP SD module and provides the key interface between the Customer and the Piramal Morpeth Site.
The CS&L Team Lead is responsible for supplying customers with accurate and timely information on the status of their orders including information on delivery dates, reliable availability dates for their products and handling any queries they may have.
Ensuring customer orders are fully prepared and booked for transport with relevant documentation in a timely manner.The role forms the primary contact with our 3PL providers in ensuring accurate information is communicated to all internal and external stakeholders.
*Key Roles & Responsibilities:Job Type:
Full-time
Pay:
£30,000.00-£40,000.00 per year
Benefits:
Schedule:
Experience:
Work Location:
In person
Reference ID:
LTL-MOR