Administrator - Pre-operative Assessment Service - Stevenage, United Kingdom - East and North Hertfordshire NHS Trust

East and North Hertfordshire NHS Trust
East and North Hertfordshire NHS Trust
Verified Company
Stevenage, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are recruiting for a Administrator Pre-op Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.


You will be a team player, friendly, approachable and able to interface with the public and all members of the multidisciplinary team.


You will be responsible for the administrative aspects of the patients' attendances ahead of their elective surgery/procedure, both in a face to face capacity as well as over the telephone.


In return, you can expect to join a highly motivated, enthusiastic and experienced team, who will be actively supporting you with your development and transition to the service.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

The booking of preoperative assessment appointments and associated clinic appointments.

Accurately recording clinic appointment outcomes on a patient administration system (Lorenzo)

The reception of patients and their relatives, co
- ordinating their attendance to the service.

To provide a point of reference for the service by dealing with queries from staff and patients.

To ensure all patient health records are available prior to an appointment date and adequately prepared.

Maintain close liaison with administration staff within the waiting list/admissions department.


At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care.

Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.


We run the following hospitals:


  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood


We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.

We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees.

This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests.

Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Applicant information pack for further detailed information regarding this role
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