Ballyvesey Field-site Engineer - Birmingham, United Kingdom - SOM-3 RECRUITMENT LIMITED

SOM-3 RECRUITMENT LIMITED

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
IT Field Engineer (Desktop Support)

Location:
Based from home in the Midlands with travel as far as Doncaster & Heathrow on occasion

Salary:
To £33k + £4.8k Car Allowance + Expenses + Significant Benefits Package & Training

Hours: 9-5 Mon-Fri including travel time. (No on-call or O/T required)

Are you an experienced IT Field Engineer or skilled 2nd Line Support Engineer that is happy to travel on a daily basis? Our client is a large MSP and this role supports one of their major clients across all their sites which are mainly based around the Midlands.

Project involvement:
You will have the opportunity to get involved in projects.

Currently they are in the middle of a PC/Desktop/Laptop refresh programme, following that there will be the following projects:

Cyber essentials
Network (using old technology launched POC for SD Wan with ANS)
Mobile and fixed line telephony (alternative telephony migration
Microsoft Azure migration
O365 adoption / SharePoint migration
Cyber audit to move to ISO2700
Print centralisation (managed technology using Toshiba using papercut)
IT adoption of ITIL (access to eLearning tool foundation 4 root)

Responsibilities:

End user hardware support
Infrastructure support servers and networks
PC and Laptop imaging
Incident resolution and Service Request delivery second line support in line with customer processes and SLAs
Desktop support
VC Support
Printer support
Installations, move and changes
Implementing changes in line with customer CAB process
Assisting with sitebased project delivery activities
Building relationships between IT and business teams

Skills:

Excellent troubleshooting and problem solving skills
Ability to prioritize issues on a casebycase basis
Project Management Skills (following process)
Excellent customer service skills
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including Lenovo & HP laptops & Cisco phones.
Microsoft technologies such as Active Directory, Azure, Defender, Intune, SCCM and Intune
Outstanding troubleshooting skills in WAN/LAN/Desktop situations
Excellent written and verbal communication skills that help represent diverse communities
Experience working with diverse teams

This is a great opportunity to gain a broad range of IT skills and experience along with certified training

Search Terms:
Windows, Desktop Support, 2nd Line Support, IT Field Engineer, Project Rollout, ITIL, Active Directory, Azure, Defender, Intune, SCCM, Intune, WAN/LAN/Desktop