Service Manager - Birkenhead, United Kingdom - Reed Social Care

Reed Social Care

Verified Company

Birkenhead, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting.

Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative andcontractual performance requirements.

Essential

Experience of working within a housing and/or support environment

Experience of working with vulnerable customers

Good communication and conflict resolution skills

Good understanding and experience of I.T systems (Microsoft Office and databases)

Report writing

Organisational skills

Flexible and responsive attitude

To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

Accountabilities or "What You Have to Do"

Manage the services/s to provide a high quality, customer focused service and be a champion of Riverside Service Style.

Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential.

Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.

Ensure that the service meets its internal performance targets and any contract specific targets.

Ensure that the service is compliant with all Riverside policies and procedures, legislative and contractual requirements.

Ensure that appropriate recording systems are in place to monitor and report on service performance and compliance. Provide accurate reports to line managers as required, to deadline.

Participate in the setting and management of service budgets. Monitor spend and report budget variances to the Area Manager.

Actively build relationships with community partners and promote Riverside at local stakeholder meetings.

Ensure that the service complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.

Develop and promote the highest levels of customer consultation, communication and partnership in all aspects of service delivery.

Work as part of a management team across the area and region. Also, work closely in partnership with the organisation's central support teams and other Riverside teams, where appropriate.

Respond to complaints and anti-social behaviour issues in line with Riverside policy and procedure.

Participate in the out-of-hours management arrangements for the area/region.