Helpdesk Specialist - Manchester, United Kingdom - e2open

e2open

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

HELPDESK SPECIALIST

POSITION OVERVIEW

The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure.

This position interacts directly with all IT functional areas (e.g., Helpdesk/Desktop Support, Security and Compliance).

The Helpdesk Specialist must excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment.

The role will possess in-depth technical skills.

RESPONSIBILITES:

Image and deploy systems to users.
Patch Windows clients with Security and Application updates provided by Microsoft.
Participate in Followthesun operations.
Maintain Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment.
Collaborate across teams on detailed technical requirements, implementation approaches and problem solving.
Work to create process and procedures around technology.
Other tasks and activities as assigned.

QUALIFICATIONS AND EXPERIENCE:

34 years of experience administering enterprise class environments.
Experience in maintenance and monitoring of highly available and scalable system infrastructure.
Detailed knowledge of Windows Clients operating systems including advanced troubleshooting.
Experience in managing collaboration suite i.e. (Office 365 Products)
Familiarity with patch management system (SCCM, Manage Engine, etc.)
Must adapt to changing requirements, deadlines and priorities with a positive attitude.
Willing to participate team's oncall schedule.
Ability to be creative, efficient, and productive with mínimal supervision or guidance.
Must be able to work alone and as part of a team.
Must be able to give and receive constructive criticism.
Must have great customer support skills.

PHYSICAL REQUIREMENTS:

General office environment and responsibilities requiring:
Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
Placing and receiving phone calls
Occasionally moving and lifting objects up to 20 pounds
May require 10% travel or more if needed
E2open participates in the Everify program in certain locations, as required by law._

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