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    Senior Business Analyst - London, United Kingdom - Marsh McLennan Companies

    Marsh McLennan Companies
    Marsh McLennan Companies London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Description:

    UK Claims Senior Business Analyst / Project Manager

    Marsh's Claims Operations team is looking forward to welcoming a Senior Business Analyst/Project Manager to the UK team. In this role, you'll be working on UK Claims Projects across Technology, Segregation of Duties, Centralisation and Data initiatives. These initiatives are aimed at transforming the way we work across Claims Operations. You'll be exposed to the Claims Ops team and broader UK Ops leadership team as you will be working on projects that are aimed at creating capacity for our colleagues to better serve our clients.

    You will be collaborating with our IT partners as we design automation solutions.

    In this role, you will be part of a broader Claims Program Delivery team, comprised of program managers, project managers and business analysts all working in concert to deliver on this Claims transformation program. The role will need to partner with Business, Ops and Tech teams to drive delivery at maximum efficiency and productivity to enable our colleagues to better serve our clients and with a detailed focus on delivery of financial commitments.

    What can you expect?

  • Be a part of the holistic change program for UK Claims Operations organisation reporting to the UK Claims Program Delivery Manager
  • Be part of a broader global Claims Program Delivery team focused on problem solving, delivery and aligning to a global target operating model
  • Shape the future of the way we operate as the risk advisor of the future

    • What will you be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive % of your normal salary.

    • This being a Hybrid role, we will rely on you to deliver the following:

    Project Management

  • Manages small/medium sized projects within the Claims function or pieces of a larger project end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
  • Establishes and manages an appropriate project governance structure and manages all project stakeholders and project team members in the successful delivery of the project, including managing their tasks, project workload, and deadlines.
  • Ensures comprehensive scope document is in place at the start of the project, and continuously reviews the scope document as the project progresses and suggests changes of scope, as appropriate.
  • Actively manages all project risks and issues, and ensures Lessons Learned on projects are shared with colleagues and recommendations adopted are implemented.
  • Liaises with other areas in the organization to secure specialized resources and contributions for the project.
  • Interacts and communicates effectively with project teams, third party providers, clients, etc.
  • Provides technical support and input to the Manager on project proposals of average to difficult complexity.
  • Researches and provides recommendations on new best practice standards.

    • Business Analysis:

  • Translates business strategies and objectives into business requirements.
  • Identifies, verifies and documents functional and operational requirements using requirements management methodology and tools.
  • Test and analyse final requirements.
  • Ensures requirements are communicated effectively to parties responsible for technical development and implementation.
  • Manage data and reporting requests.
  • Helps to develop and deliver training and supplemental materials.

    • What you need to have:

  • Strong project & change management experience having worked on small to medium sized business and technology projects
  • Experience in the insurance domain particularly in Claims
  • Business Analysis skills to document the "As-Is" and "To-Be" Processes with a strong focus on understanding and improving the customer/client experience
  • Excellent analytical & interpretive skills including documentation of functional and non-functional requirements
  • Strong written and verbal communication
  • Experience in using process mapping tools such as Visio & ARIS is preferred

    • What makes you stand out:

  • Experience of Business Analysis and Project Management
  • Excellent business partnering and communication skills
  • Managing projects with significant number of stakeholders and project updates at various levels (C Suite, upper management, colleagues)
  • Experience in London Insurance Market and Broking business

    • About Marsh

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