Customer Service Centre Supervisor - Gravesend - Attega Group Ltd

    Attega Group Ltd
    Attega Group Ltd Gravesend

    1 week ago

    Full time
    Description
    Customer Service Centre Supervisor
    £35,000 - £38,000 Depending upon experience
    Gravesend  
    Full Time, Permanent Monday to Friday

    Do you have strong Leadership skills?

    Have you worked in the electrical or mechanical industry before supporting a helpdesk customer service team?

    Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.

    This is a high-energy, high-pressure role at the core of our reactive service delivery.

    You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively.

    You'll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.

    In return, our client is offering a salary of up to £38,000 P/A, depending on experience, plus 

    This is a full-time, permanent. The hours of work will be Monday to Friday core office hours.


    Your responsibilities will include:
    Lead and oversee the day-to-day operation of the Customer Service Centre
    Manage high volume of reactive calls outs, managing client expectations and relationships
    Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments
    Assess field operatives' technical skill sets to ensure the right resource is assigned to the right job, first time
    Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.
    Own client communication, delivering proactive, professional, and positive updates at every stage.
    Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently
    Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement
    Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges
    Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence
    Collaborate across departments to ensure smooth, end-to-end service delivery
    Manage call-out rotas and resource planning for out-of-hours and weekend services
    Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance
    Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance
    Continuously review and improve processes to keep pace with a growing, evolving business

    The ideal candidate:
    Experienced in a helpdesk, scheduling, or service coordination environment
    Confident leading teams in a fast-moving, reactive service setting
    Positive, proactive, and solutions-focused with a strong "can-do" attitude
    Comfortable managing pressure, changing priorities, emergency work, and high client expectations
    A strong communicator who builds trust with clients and colleagues alike
    A team player who is prepared to step up, roll up their sleeves, and go the extra mile
    Highly organised, resilient, and decisive under pressure
    Ambitious, with a genuine desire to learn, grow, and progress within the business 
    For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today
  • Work in company

    Customer Service Centre Supervisor

    Only for registered members

    +Take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed and resources deployed quickly and effectively. · +Lead and oversee the day-to-day operation of the Customer Service Centre · Manage high volume of reactive calls outs, ...

    Gravesend DA DN

    2 weeks ago

  • Work in company

    Service Centre Supervisor

    Only for registered members

    + Job summary: Auto Windscreens is one of the UK's fastest growing and leading automotive glazing companies. · + Qualifications:Ability to work on own initiative · Maintaining your current KPIs and targets as a Technician · ...

    Bexleyheath

    2 weeks ago

  • Work in company

    Education Centre Supervisor

    Only for registered members

    We're looking for an action-orientated individual who embraces new challenges and brings the confidence to support and energise their team. · ...

    Sidcup

    1 month ago

  • Work in company

    Education Centre Supervisor

    Only for registered members

    We're looking for an action-orientated individual who embraces new challenges and brings the confidence to support and energise their team. · ...

    Sidcup

    3 weeks ago

  • Work in company

    Education Centre Supervisor

    Only for registered members

    + Make your mark as an Education Centre SupervisorWe're looking for an action-orientated individual who embraces new challenges and brings the confidence to support and energise their team.As a supervisor, you will play a key role in supporting your Centre Manager to help to run ...

    Sidcup

    1 week ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Who are we? · At Technimove, we're passionate about transforming the way the world's leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global cl ...

    Bromley

    4 days ago

  • Work in company

    Dive Centre Supervisor

    Only for registered members

    Eram Talent seeks a highly organized and adaptable Dive Centre Supervisor to oversee daily dive centre operations in support of the KAUST Coral Restoration Initiative. The role ensures safe and efficient dive operations that directly support coral restoration, marine monitoring, ...

    London Full time

    1 week ago

  • Work in company

    Education Centre Supervisor

    Only for registered members

    We're looking for an action-orientated individual who embraces new challenges and brings the confidence to support and energise their team. This role involves supporting a Centre Manager in running a thriving tuition centre. · ...

    London

    1 month ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Job ID 255212 · Posted 16-Jan-2026 · Service line GWS Segment · Role type Full-time · Areas of Interest Data Centers, Engineering/Maintenance, Facilities Management · Location(s) London - England - United Kingdom of Great Britain and Northern Ireland · Job Title: Engineering Supe ...

    London

    6 days ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Who are we? · At Technimove, we're passionate about transforming the way the world's leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global cl ...

    London

    4 days ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Data Centre Supervisor responsible for managing team of Shift Engineers and ensuring client services meet requirements. · Able to manage cost related to delivery of maintenance activities. · Ensuring all client services meet client requirements or appropriate SLAs. · ...

    London

    1 month ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    The successful candidate will be able to apply a risk-focused maintenance approach and operations of plant and systems in data centres/critical environments and general office environments. · Able to manage a team of Shift Engineers · Able to manage own time and allocate works to ...

    London

    1 month ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Who are we? · At Technimove, we're passionate about transforming the way the world's leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global cl ...

    London, England

    4 days ago

  • Work in company

    Data Centre Supervisor

    Only for registered members

    Who are we? · At Technimove, we're passionate about transforming the way the world's leading IT service providers manage their data centres. As the market leader in Data Centre Transformations, we deliver high-quality Professional Services and Data Centre Migrations for global cl ...

    London

    3 days ago

  • Work in company

    Distribution Centre Shift Supervisor

    Only for registered members

    As a Distribution Centre Shift Supervisor, you will lead and support a team to ensure all warehouse activities run efficiently each day. · You'll oversee picking, packing, replenishment, stock checks and safety routines, while helping your team stay motivated, productive and focu ...

    Basildon

    1 month ago

  • Work in company

    Supervisor Leisure Centre

    Only for registered members

    Description · As a Supervisor Leisure at Hilton Grand Vacations, you will play a pivotal role in ensuring the smooth operation of our Leisure Club. This outstanding opportunity allows you to lead a team dedicated to providing flawless service to our guests and members. Your ambit ...

    United Kingdom

    3 days ago

  • Work in company

    Centre Manager/Nominated Supervisor

    Village Education

    body{font-family:Arial}Centre Manager/Nominated Supervisor · Village Early Education is thrilled to be opening a brand-new, purpose-built centre in Croydon, Melbourne. · About the Role · We are seeking an experienced and passionate Centre Manager / Nominated Supervisor to lead ou ...

    Croydon $80 000 - $120 000 (AUD) per year

    1 hour ago

  • Work in company

    Data Centre Shift Supervisor

    Only for registered members

    Job ID 248874 · Posted 27-Jan-2026 · Service line GWS Segment · Role type Full-time · Areas of Interest Data Centers, Engineering/Maintenance · Location(s) London - England - United Kingdom of Great Britain and Northern Ireland · Job Title: Data Centre Shift Supervisor · Business ...

    London

    6 days ago

  • Work in company

    Data Centre Shift Supervisor

    Only for registered members

    +Job Title: Data Centre Shift Supervisor · +London - England - United Kingdom of Great Britain and Northern Ireland · +,Operate all M&E systems within the Data Centre in a competent, effective and efficient manner (including HV Electrical isolations/operations). Having due regard ...

    London

    3 weeks ago

  • Work in company

    Child Contact Centre Supervisor

    Only for registered members

    We are looking for contact supervisors to supervise contact between children/adults and their parents and/or relatives in our vibrant and fast-paced contact centre. · ...

    London E RA

    1 month ago

  • Work in company

    Operations Supervisor, Contact Centre

    Only for registered members

    Description · Overview: · The Operations Supervisor, Contact Centre, will be based on a full-time basis from our stunning city centre office in Leeds, with the possibility of some hybrid working upon successful completion of your probationary period. · You will lead a team of Cus ...

    United Kingdom

    5 days ago

Jobs
>
Gravesend