- Apply detailed technical knowledge and skills to resolve complex or high profile incidents as they occur to maintain IT Service continuity.
- Proactively maintain existing systems in line with relevant standards and controls to ensure the provision of IT services.
- Identify and eliminate the root cause of complex systems issues to avoid repetition of problems and improve the overall quality of the IT service.
- Provide in depth technical knowledge to Architects and Designers to influence the direction of design and ensure smooth implementation of new or enhanced systems.
- Develop and document processes to accompany new systems or enhancements to ensure effective implementation of new or improved systems.
- Actively manage any vendor supplied system licences to help control costs.
- Implement and maintain controls for disaster recovery or major outage to ensure service continuity is maintained.
- Act as Subject Matter Experts for specific systems or services in order to provide an escalation point for complex technical problems.
- Ability to work in a range of environments including within projects and/or operational teams.
- Communicating complex technical solutions effectively to a variety of stakeholders.
- Windows 10 and Windows 11 OS
- Intune/Mobile Device Management Application packaging App protection policies (MAM) Teams Meeting Rooms Lifecycle management Device provisioning (Autopilot) Understanding of how device compliance works
- Entra Conditional Access Active Directory (and hybrid on-premise) LAPS (Local Administrator Password Solution)
- Device Security Application control policies Data protection (drive encryption, WIP policies) Defender (including attack surface reduction) Firewall rules
- Support of the following device types Windows OS Mobile devices – iPad/ IOS Android Laptops / Surface devices
- Support of cloud print solutions (HP Secure Print)
- Working within an agile team
- Core Microsoft 365 Products: Office 365 Exchange online SharePoint / OneDrive online Teams
- Awareness of Microsoft security toolset, Purview .etc
- Experience of ticket management systems (ServiceNow)
- Android Administrator
Senior Technician - Telford, United Kingdom - Phoenix Group Holdings
Description
Job Title, Grade: Senior Technician, Specialist
Job Type : Permanent
Location : This role could be based in either our Birmingham, London, Telford or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about
Closing Date : 9th May 2024
Salary and benefits: £45,000 - £50,000 plusbonus from 16% up to 32%private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
We have an incredible opportunity to join us here at Phoenix Group as a Senior Technician (End Point Systems) to join our Hardware & Mobility team
Who are we?
We want to be the best place that any of our 7,800 colleagues have ever worked.
We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 business that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
The Role
Helping our customers make the right financial choices as they plan for a better future means that we need to attract, retain and motivate the very best people in the market. We know great people have even great choices when it comes to their career. At Phoenix Group we can offer you a career opportunity second to none with a successful, innovative and growing long term savings and retirement business. Our people are our most important asset.
We're currently recruiting for a Senior Endpoint Systems Engineer (Senior Technician) to join the Hardware & Mobility Product Team with technical knowledge and skills to ensure maximum availability and optimum performance of our endpoint devices and application stack. This is an opportunity to join a dynamic team who are developing new technologies surrounding Endpoint devices and Microsoft products.
Key Responsibilities
What We're Looking For
Essential
Desirable
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.