Customer Success Executive - Cambridge, United Kingdom - The Ohub

The Ohub

Verified Company

Cambridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you ready to join a rapidly scaling FinTech company based in London and Cambridge? We are recruiting on behalf of this exciting finance scale up to find a dynamic and talented individual to join their team as a
Customer Success Executive.

If you're passionate about delivering exceptional customer service and making a significant impact on the growth of a thriving business, then this is the perfect opportunity for you

They are a leader in cash asset management, and seeking a dedicated individual to provide best in class service to their prestigious Not for Profit clients.

Utilizing their innovative cash asset management platform and established network of banking partners, you'll ensure that clients receive best-in-class management of their deposits, enhancing security, liquidity, and returns.

From SMEs to Charities and FTSE 100 listed companies, your role in servicing their diverse portfolio of customers will be crucial to the continued success of the team.

Here's what you'll be doing:

Onboarding clients onto our systems supporting the sales team from initial meeting through to the client's first (of many) deposits onto the platform
Negotiating bespoke products and rates on behalf of the client with the banking team
Regularly speaking to clients about their accounts and spotting any opportunities for upselling
Updating the CRM system with client data
Articulating ideas and strategies to help generate new business
Attending networking events and conferences
Being the main point of contact for new deals from your portfolio of prospective clients
Keeping track of new products on offer, as well as emerging trends in the wider cash management and treasury market
Providing research on new sectors/market and competitor intel

Here are the skills you'll need:

Honesty and integrity
Strong work ethic
Clientserving or relationship management experience
Ability to work autonomously as well as collaboratively
Strong organizational and communication skills
Capacity to excel in a fastpaced environment
Personable and friendly manner

Joining our client's team comes with great benefits, including:

Competitive salary
25 days of holiday (ex. Bank holidays)
Flexible working opportunities
Private medical insurance
Employee health and wellness discounts
Cycle to Work Scheme
Monthly happy hours and team lunches
Lunch and learn training sessions

But that's not all A career in this sector offers endless possibilities for growth and development. You'll have the opportunity to shape your own role and progress alongside their evolving business.

Pay:
£22,000.00-£27,000.00 per year

Work Location:
In person