Customer Experience Assistant - Oldham, United Kingdom - Oldham Council

Oldham Council

Verified Company

Oldham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reform & Public Health

Heritage, Libraries & Arts

Ref:
G2/OL-74812

Contract:
Permanent

Salary:
£21,189 - £21,968 (full time equivalent) pro rata per annum (plus unsocial banding payments at 2.5% or 5%)

Hours: 36.66 per week (Mon-Fri including 2 late evenings until 8pm and alternate Saturdays)

Based:
Chadderton Health & Wellbeing Centre, Burnley Street, Chadderton, OL9 0JW

Hours: 18.5 per week (Mon-Fri afternoons and alternate Sat mornings)

Based:
Royton Library, Rochdale Road, Royton, Oldham, OL2 6QJ

Hours: 14.5 per week (Mon-Thu evenings and alternate Sat mornings)

Based:
Royton Library, Rochdale Road, Royton, Oldham, OL2 6QJ or across all sites

Hours: 18.5 per week (varied hours)

Based:
across all sites

Closing Date:
Sunday 5th March 2023

Shortlisting & Interview Dates:
TBC.

Job Description & Person

Role Overview:

To support the delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners, and stakeholders

Key Responsibilities:

To deliver excellent customer service at all times and to provide safe, welcoming services that are fully accessible for users from diverse backgrounds
To respond to customer enquiries by providing accurate, high quality information including the provision of Council information, tourist information, business, health, local and community information and information about collections and programmes of activity.
Helping customers in the use of ICT, new technologies and internetbased resources.
To work flexibly in the interests of the service, working on a rota pattern which includes evening and weekend work.

Key Requirements:

Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
Experience of using IT databases and conducting internet searches.
Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals
Ability to respond to and manage difficult situations as they arise

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough.

Anyone joining the council is coming into an ambitious organisation with big plans.

We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses.

Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels.

You can view the Values and Behaviours on our Greater. Jobs pages Working for Oldham

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