Customer Service Advisor - Skipton, United Kingdom - Fortem People

Fortem People
Fortem People
Verified Company
Skipton, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our client is an extremely established superbrand, renowned for their award-winning customer service.

We are looking recruit a new member to their small team of customer advisors, to deal with general customer enquiries and provide a 5* experience for their customers.


Main duties and responsibilities:


  • Day to day management of customer service, acting as first point of contact for any customer enquiries
  • Promptly and efficiently answering incoming calls, identifying customer requirements & initiating appropriate solutions in a timely manner
  • Assisting customers with presales enquiries
  • Resolving postsales issues and offering technical product support
  • Arranging product service and repairs
  • Ordering spare parts for our customers
  • Maintaining the department's quality and customer service standards

Personal skills:


  • Confident in dealing with inbound and outbound calls
  • Clear written and verbal communication
  • IT literate (knowledge of all office products)
  • Knowledge of CRM system is preferred but not essential
  • Excellent listening skills
  • Positive attitude and commitment to helping customers
  • Willingness to work as part of a friendly dynamic team
  • Knowledge of word, excel and outlook

Competencies:


  • Confident telephone manner
  • Motivated team player with exceptional people skills who can build and develop relationships both internationally and externally
  • Able to identify issues and quickly implement successful solutions
  • Exceptional verbal and written communication skills
  • Solution driven and action orientated
  • Committed and enthusiastic
  • Demonstrates attention to detail
  • Is able to work independently without supervision
  • Organised with good planning skills
  • Acts ethically at all times, in the best interest of the company
  • Is able to adapt to change
  • Acts with integrity and empathy

Hours of work:

37.5 hours per week
Monday - Friday,


Salary:
Starting at £21,255 with an increase after probationary period

Plus £2,000 annual discretionary performance bonus


Salary:
£21,255.00-£23,500.00 per year


Schedule:

  • 8 hour shift

Work Location:
One location
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