Financial Assessment Team Leader - Huntingdon, United Kingdom - Cambridgeshire County Council

Cambridgeshire County Council
Cambridgeshire County Council
Verified Company
Huntingdon, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
About the role

  • Are you an enthusiastic, hardworking and flexible individual looking for an exciting people facing financial Team Leader position?
  • Do you have expert Welfare Benefits, Finance or Customer Service experience?
  • Do you have demonstrable people management and leadership experience?
  • Are you interested in or have previous experience in Financial Assessments within Social Care?
  • We would love to hear from you as we have an exciting and fantastic opportunity for a Financial Assessment Team Leader role to join us within the Adult Social Care Financial Assessments Team.
What will you be doing?
If you are wondering why you should join us, here's what some of our team members have to say:

  • 'I've worked for the Financial Assessment team for just under a year. Throughout that time, I have felt fully supported by my team leader and colleagues to progress. Training has been in bite-sized chunks with regular supervision to ensure my proficiency to move to the next step. Targets and goals are mutually agreed and clearly communicated. I feel thoroughly valued and supported at work whilst also being given the right balance of freedom to get on with the job.'_
- 'I've worked for the Financial Assessment Team for over 3 years and have built some good relationships in the team during that time. I have enjoyed gaining the knowledge and understanding needed in this role and helping customers to understand the financial assessments and the processes involved. I have received good support from colleagues and managers, which is most appreciated when a case is particularly challenging, and I've enjoyed being able to offer my support to others too.'_


This position will be based in Scott House Huntingdon, however the role enjoys flexible ways of working that suits you - the financial assessment team are currently and predominantly working remotely with occasional office days and service user home visits.

About The Role


Anyone in receipt of Adult Social Care may need to make a financial contribution based on their capital and income.

This is calculated by a means tested financial assessment which is the work the Financial Assessment Team undertake.

Financial Assessment Officers offer advice and assistance to service users (or their representatives) to complete a financial assessment form and ensure they understand the process.

The team manage their own financial assessment case load and determine any financial contribution a service user may need to make based on Policies and Legislation.

The team also provides advice to service users on general welfare benefit matters:
helping to maximise service user's income by identifying potential welfare benefit entitlement.

About you
The role of the Team Leader includes;

  • Managing the flow of financial assessment work for the service in a professional, customer focused and efficient manner utilising a combination of people, process and technology
  • Demonstrate expert understanding of financial assessment policies and legislation ensuring that the team are compliant with the work they undertake
  • Respond to and resolve complex requests and queries
  • Day to day line management of direct reports, taking responsibility for developing, appraising and rewarding team members and driving forward morale, training and performance
  • Identify areas of the service where improvements could be made and make recommendations to improve efficiency, revenue and customer experience
  • Work collaboratively on projects that support developments / improvements for the Financial Assessments Team in a professional and positive way
Transferable Skills that would make you successful in this role include:

  • Proven experience of managing a team delivering excellent customer service, with experience of conflict resolution, negotiation and diplomacy
  • High level of numeracy and literacy skills and experience of managing a team that complete accurate figure work
  • Strong commercial acumen and organisational skills. An ability to manage a team that handle multiple tasks while working to tight deadlines and maintaining a high degree of accuracy and organisation
  • Ability to influence and communicate with managers and customers
  • Experience of developing user guides and training documentation
  • Articulate and able to communicate in a clear manner both verbally and in writing, in particular with at risk adults and their carers, to achieve desired outcomes
  • The ability to travel to visit service users at their home from time to time
We are a dedicated team, with a supportive management team to encourage your learning and development.


If you feel you have the experience, skills, attributes, and motivation to become part of our team, we are looking forward to hearing from you.

Interviews will be held during week commencing 22nd April 2024.

About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Hunti
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