Senior Operations Executive - Marlow, United Kingdom - Softcat

Softcat
Softcat
Verified Company
Marlow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Do you enjoy developing relationships and networking with partners to optimise service delivery?

Are you involved in innovating processes and driving efficiencies?

Join our Services Partner Management Team
The Services Partner Management department focuses on the implementation, administration and continual improvement of the Softcat Partner Programme. As well as this the department is responsible for the engagement between Softcat and all its Services Partners.

As part of a growing team, you will have plenty of opportunity to contribute to improvements in process and efficiency, through innovation and idea sharing.

Most of the team is based in Marlow, though occasionally travel to all Softcat locations.


Success. The Softcat Way.
Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people - and the platform we give them to prove their potential.


Does your current role see you collaborating cross-functionally to ensure the successful delivery of a partner programme?
Working in Partner Management operations you'll be instrumental to the success and delivery of the Services Partner Programme.

As well as this you'll cover a shared inbox responding to enquires from both internal and external customers.

You will be working with a variety of other departments within Softcat to ensure Services Partners are successfully onboarded as a supplier of Softcat.

You will also act as a role model or mentor to the rest of the team.


You'll also be responsible for:

  • Working with other departments create, validate and test processes to improve efficiencies create best practices
  • Ensuring the Partner Management SharePoint page has up to date and relevant content
  • Working with other departments to produce new content where necessary
  • Managing the vetting and onboarding of all new Services Partners, alongside managing relationships with emerging Partners
  • Keeping the internal opportunity allocation tool up to date
  • Offering support to the Partner Managers proactively and introducing new ways to support them

We'd love you to have

  • The ability to develop relationships with customers and partners, maintaining positive engagement with other Softcat departments
  • Hard work ethic, diligence, capability to prioritise workloads, using discretion to identify and resolve complex problems
  • Fluent communication, able to present complex technical information to nontechnical audiences
  • Excellent time management skills with the ability to meet expectations for fast turnarounds
  • Propensity to work independently with minimum supervision, and part of a team, to achieve results and plan your own work

Work in a way that works for you


We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:


  • Hybrid working three days in the office and two days working from home
  • Working flexible hours flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.


Join us

  • As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate ongoing support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community._
More jobs from Softcat
See all jobs of Softcat