Income Officer - London, United Kingdom - Quest24 Recruitment Ltd

Quest24 Recruitment Ltd
Quest24 Recruitment Ltd
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

JOB DESCRIPTION

Post Title

Homeownership Accounts Officer

Grade

8

Division / Unit

Finance & Governance - Exchequer Services

Department

Homeownership Services

Reports To

Homeownership Manager

PURPOSE OF THE JOB

  • Be the first point of contact for the Council in respect to all service charge billing and collection queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the revenue income stream into SHS and the HRA
  • Lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio.

PRINCIPAL ACCOUNTABILITIES

  • To deliver excellent professional and specialist services to residents in line with the Council's vision, values, resources, strategic and service priorities.
  • To manage homeownership accounts and maximise collections by way of an individual portfolio in accordance with prevailing legislation relevant to service charges and homeownership management, particularly in the public sector. To have an indepth knowledge and understanding of the Landlord and Tenants Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008 and the Housing and Planning Act 1986. Remain up to date with professional standards and current best practice.
  • To be the first point of contact for the Council in respect to homeownership queries. To manage, investigate and respond to queries for homeowners and other departments when required. To proactively monitor, manage and maximise the overall collection of service charges for Homeownership Services. Be the post holder is directly responsible for the service charge income stream of their portfolio into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
  • To be responsible for managing accounts through the arrears process using both automatic and manual processes in line with the debt preaction protocol. To negotiate payment plans and have a thorough knowledge of the preaction protocol process and be directly responsible for selecting individual cases to go through to litigation.
  • To lead and be the first point of contact on all issues relating to the recovery of revenue service charge and major works service charges of leased housing revenue account portfolio. Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council's interests and ensuring, as far as possible, that the Council's position is reflected in pertinent legislation or best practice guides.
  • Be responsible for meeting individual and team targets in the delivery of the
  • Homeownership income service as agreed as part of the performance appraisal process. Managing and taking ownership of a demanding and varied case load with flexibility to ensure the effective operation of the team overall.
  • To continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit with a view to always improving and evolving. Working with MySouthwark Homeowners to address areas of dissatisfaction and referring cases where there is a third party issue that requires investigation.

JOB CONTEXT

  • To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.


To have a comprehensive knowledge and understanding of legislation relevant to service charges and homeownership management, particularly in the public sector.

Including knowledge and understanding of the Landlord and tenant Acts 1985 and 1987, the Housing Acts 1985, 2004 and 2008, the Housing and Planning Act 1986 and the Law of Property Act To adhere to all relevant policies, procedures and guidance for the recovery of homeowner service charges with specific reference to the provision of the services to which the charges relate.

To have a knowledge and understanding of all service charge construction, and the ability to explain this to customers.


To be responsible and accountable for administering in accordance with current policies and procedures instalment agreements, service charge reductions, service charge loans or any other appropriate assistance that can be given to your customers to assist them to pay their service charges in an affordable way including referring for debt guidance to organisations such as CAB and DWP.

To be responsible for the management of your own portfolio of up to 1,400 properties, taking sole ownership of the collection of that portfolio whilst operating as an effective team member to contribute to an annual collections targets in excess
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