Care Coordinator - Leeds, United Kingdom - Complete Care Agency Ltd.

Complete Care Agency Ltd.
Complete Care Agency Ltd.
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Care Co

  • Ordinator Leeds
We are recruiting a Care Coordinator to join our team.

Care Co-ordinators are at the heart of our business, they are the main contact for both clients and carers.


Shifts available - Mon - Friday 06:00 - 14:00 or 08:30 - 16:30 and cover back-up on a rota basis.


It is the responsibility of the Care Coordinator to coordinate the safe, effective and personalised care delivery of care and support to our clients. By carrying out the requirements of the role in line with the values, policies and procedures of Complete Care Agency.

Our clients are at the heart of all we do, and our Care Coordinators are the main office contact our clients see and speak with regularly and are expected to deliver exceptional customer service.

Your role is that of communicator, organiser and planner. We envision our coordinator as a "fixer" of sorts. You will work with the wider office team to identify what the client needs in a safe and timely manner and ensure that we meet the clients' needs, and care delivered safely.
**We expect you to cultivate and develop meaningful working relationships with our Healthcare Assistants and Support workers so that they feel valued and supported as a remote work force. You will utilise this relationship to ensure they are happy in their role. As a senior member of the team, we want our Care Coordinators to integrate and help embed new staff at the point of recruitment, induction, training and supervision.
**As part of the role, you will be in contact with healthcare professionals from various sectors such as the NHS, local GP's Physiotherapists and hospitals and you will be a brand champion at all times and ensure these interactions are professional and market the company well.

Rostering of the care delivery is a fundamental part of the role, as you have first-hand knowledge of clients and staff to ensure consistent, well-planned and advanced rosters are in place. You will work alongside our recruitment and training departments to ensure that you communicate needs and allow the company to function safely and grow.
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Have Care Experience, be willing to learn new skills and deliver care to our clients.

  • Have good organisational skills and time management.
  • Be reliable, calm and have great communication skills
  • Be able to work as part of a team and use own initiative.
  • Be solution focussed and be able to manage a crisis
  • Have a sound knowledge of using IT and mobile technology.
  • Have good service customer knowledge
  • To be able to promote person Centred Practice for all our clients
  • Will be willing to use rota software in order to cover shifts as part of their role
  • Have good literacy and numeracy skills
  • Understand legislation concerned with care provision
  • Be able to reallocate work to staff to cover sickness and holidays
  • Have a full driving license (able to have business insurance)
  • Have NVQ Level 3

As one of our Care Coordinators you will:


  • Visit Clients, attend reviews and complete Care Plans in partnership with our clients,
  • Examine records of medication administration, finance and daily record keeping on electronic systems
  • Use our rostering system to rota calls and cover shifts with suitable staff
  • Promote person centred care
  • Ensure that each client receives care appropriate to their individual needs
  • Liaise with health care partners and family about the provision of care to our clients
  • Assist with the oncall, working with the rota team to ensure 24/7 cover, including some weekends and bank holidays
  • Carry out spot checks, supervision and appraisal reviews of the staff's performance.
  • Carry out monitoring of the service in the field to ensure that it meets the quality targets of the company, contractual requirements of the commissioners and the NHS

Our care Co-ordinators receive:


  • Competitive pay rates.
  • Full Induction and Support
  • Up to 28 days Paid holiday
  • Annual Service Awards increasing paid annual leave with service
  • Workplace pension scheme
  • Regular refresher training
  • Ongoing personal development with a career pathway Opportunity to progress in a fastgrowing company

About Complete Care Agency Ltd
:


Complete Care Agency Ltd was founded in 2007 as an independent provider of health and social care support in the community.

Our company is built on strong values like compassion and integrity which are at the heart of everything we do.

Complete Care Agency are raising the standards in training and care delivery whilst looking to empower the people who use our service.

We want all of our clients to be able make informed choices about the care and support they receive.
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