Customer Services Manager - United Kingdom - Qualitair Aviation Group, a Randstad Company

Description

Are you ready to invest in yourself and join a dynamic team specialising in the repairof aircraft safety components for the commercial aviation aftermarket?We are excited to be working with one of our Clients seeking a Customer Services Manager on a permanent basis in WokinghamResponsibilities:Develop and implement customer service policies and proceduresDefine and communicate customer service standardBuild and develop our customer relations with networking and visitsDirect the daily operations of the customer service teamPlan, prioritise and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for customer service deliveryReview customer complaintsTrack customer complaint resolutionHandle complex and escalated customer service issuesIdentify and implement strategies to improve quality of serviceCo-ordinate and manage customer service projects and initiativesEvaluate and performance manage staffIdentify and address staff training and coaching needsSupport finance team with credit control activities and info for customersPoint of communication between customer services and finance to resolve queriesRequirements:Relevant degree in business administrationCustomer service experience with Aviation and AerospaceIn-depth knowledge of customer service principles and practicesProficiency in CRM systemsProficiency in MS Office applicationsThis is a rare opportunity not to be missedApply today for full details
PLEASE NOTE, You must have the right to live and work in the U.