- Lead troubleshooting efforts within our international NOC, diagnosing, and resolving incidents to minimise their impact on our network and customers' services.
- Collaborate with the NOC and Technology teams on planning and implementing updates, patches, or configuration changes enhancing our network performance and any restoration efforts.
- For significant network challenges, lead the development and execution of comprehensive recovery plans. This involves assessing the broader impact of faults, prioritising recovery actions.
- Analyse past incidents and identify patterns or improvement opportunities, proposing changes, upgrades, or developing more efficient NOC procedures contributing to prevention of future faults and enhancing our incident management processes.
- Ensure all incidents and resolutions are accurately recorded within our service management system for post-incident analysis, compliance, and keeping stakeholders and customers informed.
- Qualification in Telecommunications Engineering
- Extensive experience with routing protocols, network design, wireless network design and implementation, and troubleshooting network performance issues in a large-scale and complex network environment
- Ability to apply current industry standards and best practices in design, problem resolution, capacity planning, and proactive methodologies
- Understanding of Transmission/Long-haul/Subsea/Optical Networks
- Experience across IP Networks (MPLS/BGP)
- Firewalls, switches, routers, and other network equipment (Cisco, Fortinet)
- ITIL V3 knowledge, Service Operations & Service Transition
- Use of service management systems for network incident, network change, service incident and problem management
- Experience with Maintenance Delivery process and management of MOPs
- Experience with access, control and security compliance at facilities
- Knowledge of Data Centre environments rack management, powering, temperature related management.
- Experience with Network Event Management process and systems
- Knowledge of a global telecoms environment with a general understanding of broadband internet, router, switches and optical transmission system
- Experience developing junior network operators
- Be involved in infrastructure projects that will prove critical to Australasia's digital future
- Work alongside globally recognised industry thought leaders, transforming the backbone of our digital ecosystem
- Fully remote role working within an international team
- Birthday day off, need we say more?
- Soda Flex Leave – 5 additional days for health check-ups, family events, volunteering, study and/or personal development
NOC Network Operator - Greater London, United Kingdom - Soda
Description
About Soda
Soda (also known as the Soda Group) is Australia's launchpad for innovative digital infrastructure, sustainability, and ventures. More than a holding company, we design, build and invest in next-generation projects and businesses that will drive innovation and prosperity across Australia.
With a strong track record of transforming ideas into ASX-listed innovations – Megaport, Superloop, NEXTDC and PIPE Networks, to name a few – Soda is currently supporting Soda Infrastructure, Biopixel, Biopixel Oceans Foundation (DGR2), Cloudscene and Argo Expeditions under the guidance and expertise of our founder, Bevan Slattery.
Role Purpose
Strategically based out of London, United Kingdom, the role of NOC Network Operator at Soda will see you work as a key member of a small, dynamic team reporting directly to the NOC Manager. Working within a 24x7 rotational roster, you will assist in the operation and maintenance of our network infrastructure, managing incidents, implementing real-time network changes, and driving continuous improvements for the Group.
Key Responsibilities
About you
Perks & Benefits