Technical Administrative Support - London, United Kingdom - iWork Recruitment Limited
Description
Contract to start until with a possible extension.The support officer will help with the running of the following services:
Transport from Home, Community Alarm including (telecare/ telehealth services),, Meals at Home + (shopping) and Hospital to Home support Services.
Main duties
Supporting the Community & Wellbeing services team with administration support across all services in the absence of team members.
support the Community & Wellbeing services Assistant Manager with health and safety for the Community and wellbeing services department - attending monthly meetings and completing weekly compliance checks including the management and updating of department risk assessments
Responsible for elderly, vulnerable people across the borough - reporting safeguarding issues to relevant parties i.e. Adult Social Care and EEBC Safeguarding team.
Provide technical administration support to Transport from Home service, Community Alarm and Meals at Home + shopping and Hospital to Home support services.
Working under instruction, provide a good all round technical administration service that supports with the delivery of the corporate plan, vision, behaviours, corporate identity and key messages and promote effective corporate working across the organisation
Participate in learning provided to perform the role successfully and to the standards expected. Take an active interest in developing skills to develop sound administrative support
Meet designated technical administrative tasks within specified timeframes as set out in the agreed work schedule.
Deliver targets in line with the relevant standard operating procedures and contribute to My Performance Conversations
Maintain and refresh established systems and processes by keeping abreast of and responding to current and future service needs and assist with the review of relevant business processes to ensure standard administrative systems and service related procedures continue to be fit for purpose
Be responsible for dealing with allocated service requests from members of the public, external organisations and other services.
Provide a seamless and high quality service to ensure that routine customer enquiries are dealt with efficiently and more specialist support is sought from colleagues where appropriate
Qualifications and Training
Good numeracy and literacy skills, with exams in English and Mathematics.
Knowledge and Experience
Customer services experience
Supervising a small team
Social media & content management including webpage updates across all services
Staff rostering oversight
Skills
Problem solving
Ability to deliver quality work under pressure and an excellent track record of on time & budget execution & delivery of multidiscipline projects within resources
Ability to proficiently use Microsoft Office suite in the work environment
Caring or training skills
Ability to handle confidential and sensitive business information with discretion
Communication skills - written and oral
Working under pressure and to deadlines
Additional Requirements
Team player & people person
Ability to work with minimum supervision.
Understanding of health and safety concerns in a public environment.
Planning and organisation skills.
RQ
Salary:
£12.42 per hour
Schedule:
- Monday to Friday
Work Location:
One location
Reference ID:
RQ
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