Administrator - Manchester, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Change Administrator
Manchester Hybrid
£12.78 per hour
Main responsibilities

Working with teams to update documentation, including customer communications, team guidance, process flows and intranet pages. Managing these changes through the document control process, maintaining the knowledge library database for audit purposes, andpublishing updated documentation.
Working collaboratively with BAs to ensure teams' materials (documentation, forms, web content, etc.) are maintained and adhere to house standards, including branding, tone of voice and customer centricity.
Providing frontline system support to colleagues in R&R for our customer relationship management system (Siebel). This includes managing several tickets in the ticketing system and meeting service level agreements; analysing tickets to diagnose issues andimplementing solutions; keeping colleagues updated on progress through regular, clear communication.
Assisting BAs in the planning, preparation, and delivery of systems releases, including creating and updating system guides.
Conducting impact assessments to support planning for projects, business as usual changes, and system releases.
Developing and delivering training on Siebel basics to colleagues in R&R.
Managing time effectively to deliver multiple pieces of change work and tasks simultaneously to deadlines, and to the required standard of quality.
Provide routine administration including meeting coordination and minute/note taking.
The ability to prepare clear and concise documentation, including reports, presentations, and impact assessments, in a format suited to the audience. Translates and presents complex information in an engaging and accessible way.
Demonstrates effective listening skills, tact, and sensitivity in all interactions.
Experience of facilitating group sessions (preferable in a training environment), developing materials, and delivering presentations effectively.
Excellent interpersonal skills to enable effective interaction with colleagues and the ability to quickly establish credibility.
The ability to work effectively independently and as part of a team.
To demonstrate excellent customer service ensuring the needs of internal and external customers are met and our services and contact with customers are delivered positively in line with the standards and expectations of the company values.