Senior Service Advisor - Stockton-On-Tees, United Kingdom - Pendragon

Pendragon

Verified Company

Stockton-On-Tees, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Service Advisor

Stratstone Jaguar Land Rover Stockton

Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience.

Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what's under the bonnet - we don't mind

As a Senior Service Advisor, it is essential that you hold a full UK drivers' licence.

What does the role of Senior Service Advisor involve?

Providing estimates, booking and scheduling service/repair work
Advise a recommended course of action and accurately invoice for work carried out
Ensure customers are fully informed of all available extras, accessories and value products
Be a main point of contact and offering support and guidance to customers and managing customer complaints
Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
Great organisation/admin skills and experience using computer systems
Upselling experience as well as being comfortable in fastpaced environment
Able to maintain customer service levels whilst meeting KPI's and deadlines