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- Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices.
- Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software / hardware.
- Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 support cover when required.
- Working to agreed SLAs and best practice for IT operational support.
- Building relationships with IT colleagues and 3rd party IT support partners.
- Escalating serious and recurring IT technical issues + service impacts to the management team.
- Salary/Benefits: £26-28k (DOE) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More
IT Support Analyst - Grimsby, United Kingdom - Syntax Consultancy Limited
Description
IT Support Analyst
Permanent
Grimsby (Lincolnshire)
£26,000 - £28,000 (DOE)
IT Support Analyst needed for a permanent position based in Grimsby (Lincolnshire), including occasional travel to other UK sites if required.
A chance to join an established business with a long-term proven track record. Start Spring 2024.
Key skills, experience + duties will include: