Internal Systems Engineer - City of London, United Kingdom - Content+Cloud

Content+Cloud
Content+Cloud
Verified Company
City of London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Scrolling for a new challenge - think you're up to championing the role of a Internal Systems Engineer?

As our next Internal Systems Engineer, you will be responsible for providing desktop support to local and remote staff, as well as management and administration of our internal systems hosted locally, on our private cloud platform and in the public cloud.


Reporting to the Head of Internal Systems the key deliverables of the role can be summarised as follows:

  • Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.
  • Hardware and software support for desktops, laptops and peripheral equipment.
  • Management of endpoint security tools such as Anti-Virus.
  • Maintain asset inventory of all hardware and software.
  • Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our compliance requirements (eg ISO27001, Cyber Essentials).
  • Reporting and managing risks to end user experience, productivity or systems.
  • Management and administration of internal systems and server related administrative tasks.
  • Log incidents, requests and changes using the Content+Cloud IT Service Management platform and ensure all issues are resolved in the targeted SLAs.
  • Help support, train and mentor other team members including sharing methods or tricks learnt and problems solved
  • Be an ambassador for the Internal Systems team in the respective location and championing Internal Systems policies and procedures.
  • Work out loud with other team members, including asking for and providing help in our team workspaces
  • Will be expected visit and support our smaller offices.

Internal Systems Engineer Requirements:


  • Previous experience of providing IT Support at 1st and 2nd line level in a commercial environment.
  • Excellent communication and interpersonal skills.
  • Experience in the following technology areas is essential:


  • Microsoft 36

  • Azure Active Directory
  • Exchange Online
  • Windows 10/11

Location:
London


Contract Type:
Permanent


Hours:
Full Time


Salary:
Competitive

This is a remote-first hybrid role.

You may have experience of the following: 3rd Line Support, IP, Systems Engineer, Network Support Engineer, Technical Analyst, Network Engineer, 2nd Line Support, Infrastructure Support, System Administrator, Technical Support, Network Analyst, Network Administrator,Systems Administrator, IT Support Engineer, Technical Support, Systems Administrator, etc.

REF-203318
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