Employee Relations Advisor - Ireland, United Kingdom - Portfolio HR & Reward

Portfolio HR & Reward

Verified Company

Ireland, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shift patterns 11:30am - 8pm (Mon - Fri remote based or Saturday & Sunday remote based)

ORShift patterns 12:30pm - 9pm (Mon - Fri remote based or Saturday & Sunday remote based)

Day-to-Day Responsibilities as an Employee Relations Advisor:

Ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
Achieve six measured set KPIs to support all clients with quality sound advice in a productive manner within set SLAs in order to provide a first call resolution. This will be predominately call advice and adjusted accordingly by your particular caseloadwhilst being available for the clients.
To actively own cases to resolution, building rapport and relationships with clients on each interaction.
To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
To provide clients with supporting information/documentation to assist them in the advice provided.
Review clients documentation and provide advice accordingly taking their internal terms and conditions into account.
Refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
To undertake and report on clients visits as required by the Advice Service Managers.
Follow internal protocols for managing and escalating cases where applicable.
Effective management of a changing portfolio of ongoing and complex member cases through the provision of guidance and support to the member.
To be flexible and adaptable in order to ensure the member's service is always of a high standard.
Carry out other tasks that are deemed necessary by the Management Team.
To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly.

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