Product Support Engineer - Fareham, Hampshire, United Kingdom - Saab AB

Description

Offshore Field Service Engineer - Electro Mechanical page is loaded Offshore Field Service Engineer - Electro Mechanical
Apply locations Fareham - 20 Brunel Way Segensworth East time type Full time posted on Posted Yesterday job requisition id REQ_24650 Introduction

Join Saab Seaye in creating the most innovative robotic technology for the harshest environment in the deepest oceans and most turbulent waters.

We lead the world with the most advanced engineering, electronics and software systems for pioneering electric underwater technology.

So come and be part of an innovative and agile team that is dedicated to smart and inspired technology that is rapidly changing the future of underwater robotics.

An exciting opportunity to join Saab Seaeye's product support team, supporting a wide range of leading electric underwater robotic products around the world including Saab Seaeye's new electric work class vehicle (eWROV) and new electric manipulator.

The role is to complement the existing support team with a focus towards electrical, electronic and robotic systems.
Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics
Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support
Carry out hands on fault finding and repairs of electro-mechanical systems
Provide technical support to internal stakeholders such as the aftersales team
Share the emergency 24hour support line with other team members
Input into the development of product support systems and tools
Work with the training team to feedback support issues to update training material, manuals and knowledge base
Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products
Travel internationally to customer premises & offshore locations potentially at short notice to provide technical support

To maintain personal ability in, and appropriate use of, all relevant IT (Information and Technology) and other systems required to adequately perform the role.

To keep good time management to minimise any wasted time and maximise productivity and effectiveness.

To ensure that the working area is a clean and safe environment in compliance with the 6S best practice and health and safety policies.

To ensure any equipment used is safe, within electrical test date and all guards and interlocks are working and in place.

Experience of working with customers and customer support
A sound engineering background in electrical and electronics as well as software and computer systems
Electrical and mechanical practical skills
Digital electronics knowledge
In depth knowledge of networking principles (Ethernet and fibre optics)
Linux knowledge and experience desirable
Working practice of digital fault finding of bespoke protocols
Will be required to travel when necessary at short notice including to remote offshore locations (offshore training will be provided if not already certified)

• To give an idea of the commitment, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the phone is shared between a team of 4.

Hydraulics Support Engineer
locations Fareham - 20 Brunel Way Segensworth East time type Full time posted on Posted 29 Days Ago Electro-Mechanical Technician
locations Fareham - 20 Brunel Way Segensworth East time type Full time posted on Posted Yesterday About Us

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics.

Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career.

Saab values diversity and is an Equal Opportunity/Affirmative Action employer.

All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, or disability status.

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