Fm Operations Supervisor - Gloucestershire, United Kingdom - Resourcing Group

Resourcing Group
Resourcing Group
Verified Company
Gloucestershire, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Leading a team of skilled mobile technicians and engineers to ensure delivery of building services and facilities management for a prestigious finance & wealth management client sites across the UK

With additional support from a mobile team in Scotland, a North mobile team, a Southern mobile team.

These teams will not fall directly under you but you will be expected to build rapport and relationships with the engineers and supervisors to ensure standards and job SLA's are met.


You will provide, management and development of staff with the client, ensuring financial and operational commitments are met and exceeded across the UK.

This role reports into a National Account Manager, and directly manages a team of seven.


You will have:

Previous facilities management experience
Motivational and influencing skills, with high levels of personal integrity
Organised, able to prioritise and deliver within business critical environments
Ability to balance strategic thinking with tactical delivery for client satisfaction
Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity
IWFM and technical background is desirable


Key responsibilities are as follows:

Provide leadership to ensure that contractual commitments are met and exceeded
Ensure that opportunities for the strategic development of the contract are leveraged, to deliver increased turnover and profitability, ensure additional services and projects are added
Ensure business policies and processes are effectively communicated and implemented
Ensure that contracts provide a healthy and safe working condition quality, health and safety policy and process is effectively implemented across both and subcontractors' activities, and systems operate to ensure regular review
Ensure cluster training matrices are up to date and issue training via talent coach
Identify, track and influence key PMS/KPI and financial performance metrics to deliver required performance in your cluster
Ensure appropriate audit, and control systems to ensure statutory, policy and contractual commitments are met
Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts
Promote and maintain the core values of
Ensure that the contract is resourced by fully competent teams

Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.

Support effective business communication through advice, review, and direct contribution to management and team meetings.
Develop an exceptional partnership with key suppliers to deliver and improve appropriate workplace environments collaboratively

Implement and monitor cost saving initiatives for the account
Actively support the success of your BU
Monitor and identify areas for improvement as a matter of course
Ensure robust contract reviews are in place across regional teams with check and challenge of detail and are used as coaching and development opportunities
Identify and act on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
Measure and track quality at all levels in your region and act where quality standards drop below expectation
Ensure mandatory processes are in place, and are compliant including but not limited to line management auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations
Ensure your team has the skills and motivation to carry out their roles to the best of their abilities
Be visible and accessible to the team and customer
Ensure all colleagues within the Region are appraised annually and development plans put in place and followed through
Ensure all colleagues within the Region have clarity over scorecard targets (where applicable), objectives, continual achievement against these targets or their perceived general performance
Represent the business in a professional and credible manner to customers and the public
Drive accountability through the Area Operations Managers ensuring that all of the below areas (as a minimum) are measured and meet performance standards as outlined in the company Operations RACI:
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
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