Credit Control Specialist 12 Months Ftc - Colchester, United Kingdom - Informa Global Support

Informa Global Support

Verified Company

Colchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally.

Informa's leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers working in specialist markets, worldwide.

Job Description:

The purpose of the role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect
monies owing from customers who have exceeded credit limits or terms to minimise bad debts.

You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.

You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

KEY RESPONSIBILITIES
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:

Ensuring customer portal is highlighted to customers when contacted
Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts
Build close internal and external relationships with Sales and customers
Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
Manage simple disputes and escalate complex disputes to the Team Leader
To achieve the monthly cash collection targets set for your specific section of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer
Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

Qualifications:

Good knowledge and understanding of customer operations processes
Knowledge of best practice in customer service operations
A good knowledge of SAP system preferable
Recognised qualification preferable

Skills & Abilities

Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Proficient skills in Excel, Word and Outlook are essential
Remain approachable under pressure
Knowledge and ability to use relevant internal systems
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Proactively solve problems
Excellent customer service skills
Good time management skills
Ability to be flexible within role
Excellent oral and written communication skills

Additional Information

Alongside a competitive salary, Informa also offers the following employee benefits:

Season ticket loan & Cycle2work
Money purchased pension scheme & life assurance
Eye care and childcare vouchers
25 days annual holiday, increasing to 27 days after 2 years, plus an extra day off for your birthday and another for raising money for charity
Bonus leave for getting married and moving house
Our Learning team supports yearround development, with facetoface training, mentoring and access to LinkedIn Learning
Informa's colleague Share Incentive Plan matches every share purchased with 2 free shares
Informa offers a £250 Healthy Lifestyle subsidy to spend on fitness activities and classes
You are given permission to take 4 days off per year to volunteer with an approved scheme