Parts Advospr - Hilsea, United Kingdom - Harwoods
Description
JOB PURPOSE
The role of the Service and Parts Advisor is to:
Source and supply manufacturer vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets.
Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Department/Business/Location:
Aftersales
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
Confidently establish an understanding agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Receive, record and bin parts and consumables from manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
Maintain safe working practices and abide by the working rules and standards of the business.
Skills & Requirements
Essential
Understanding of basic vehicle design, function and location of parts.
Technical qualification or proven experience of working with vehicle parts.
Attention to detail and maintains good, accurate quality of work.
Competency in numeracy, literacy and IT.
Able to plan, organise self and meet agreed work deadlines.
Energy and enthusiasm.
Smart appearance.
Experience
Desirable
Relevant manufacturer experience.
Relevant experience in a customer facing role delivering excellent service.
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931.
Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities