Senior Visitor Experience Officer - Wrexham, United Kingdom - National Trust

National Trust
National Trust
Verified Company
Wrexham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We have an exciting opportunity to join the Visitor Experience team at Chirk Castle in the newly created Northeast Wales portfolio. Alongside an enthusiastic and experienced team of staff and volunteers, you will deliver high-quality, memorable experiences for our visitors through our events and programming and excellent service.

We're looking for a proactive, service focussed colleague who can lead the delivery of events and activities to create an exciting year-round programme of visitor engagement.

**Come live in a castle and play a part of our great team **This is an operational role and will be part of the key rep cover on a rotational basis which comes live in accommodation within the castle - (for the proper or better performance of your duties in accordance with Trust criteria and HMRC rules).

Accommodation is provided to the successful applicant, please see the attachments for more information. This will need to be your primary residence. You'll be expected to be on duty for approximately 10 nights per month and we will fully train you in our emergency procedures. We are looking for someone level headed and responsible.
**A full driving licence is essential for the role.**
Mae gennym gyfle cyffrous i ymuno â'r tîm Profiad Ymwelwyr yng Nghastell y Waun yn y portffolio Gogledd Ddwyrain Cymru newydd sbon. Ochr yn ochr â thîm brwdfrydig a phrofiadol o staff a gwirfoddolwyr, byddwch yn cynnig profiadau cofiadwy, o ansawdd uchel i'n hymwelwyr drwy ein digwyddiadau a'n gweithgareddau a'n gwasanaeth rhagorol.

Rydym yn awyddus i benodi person gweithgar, sy'n canolbwyntio ar wasanaeth, sy'n gallu arwain y gwaith o gyflwyno digwyddiadau a gweithgareddau er mwyn creu rhaglen gyffrous ar gyfer ymgysylltu ag ymwelwyr drwy gydol y flwyddyn.

**Dewch i fyw mewn Castell a chwarae rhan yn ein tîm gwych ** Mae hon yn rôl weithredol a bydd yn rhan o'r gwaith allweddol ar rota sydd yn rhan annatod o fyw mewn llety o fewn y castell - (er mwyn ichi allu ymgymryd â'ch dyletswyddau'n gywir ac yn well yn unol â meini prawf yr Ymddiriedolaeth a rheolau CThEM).

Caiff llety ei ddarparu i'r ymgeisydd llwyddiannus, gweler yr atodiadau am ragor o wybodaeth. Rhaid i chi drin yr eiddo fel eich prif breswylfa. Bydd disgwyl i chi fod ar ddyletswydd am oddeutu 10 noson y mis, a byddwch yn cael hyfforddiant llawn ar ein gweithdrefnau mewn argyfwng. Rydym yn awyddus i benodi rhywun pwyllog a chyfrifol.
**Mae trwydded yrru lawn yn hanfodol ar gyfer y swydd**

What it's like to work here:Providing a great visitor experience and looking after this special place is at the heart of what we do, and we're passionate about getting the details right.

Whether you're giving our visitors a warm welcome, delivering engaging activities, caring for our collections or improving conditions for wildlife, every contribution from all staff ensures that nature, beauty and history continues to thrive at this special place.

Mae darparu profiad gwych i ymwelwyr a gofalu am y lle arbennig hwn wrth wraidd yr hyn a wnawn, ac rydym yn benderfynol o gael y manylion yn gywir.

P'un a ydych yn rhoi croeso cynnes i'n hymwelwyr, yn cyflwyno gweithgareddau difyr, yn gofalu am ein casgliadau, neu'n gwella amgylchedd ar gyfer bywyd gwyllt, mae pob cyfraniad yn sicrhau bod natur, harddwch a hanes yn parhau i ffynnu yn y lle arbennig hwn.

What you'll be doing:As a Senior Visitor Experience Officer, working with the Experiences and Visitor Programming Manager you'll be responsible for the creation and delivery of engaging seasonal programming to provide a year-round offer of events at the property for all our visitors to enjoy.

You will be creative but also highly organised as well as detail orientated, delivering high standards of presentation across the property. You will be self-motivated to work independently but also adept at with working with all the teams across the property including the House & Collections, Volunteer & Community, Visitor Welcome, Estate, Garden and Commercial Teams. You will also lead a volunteer team to help deliver events.

You will be happiest in an active, fast-paced environment where you will be delivering an event such as Easter while simultaneously forward planning for future pieces of programming such as Christmas.

No two days are ever the same, active job planning and physically creating our visitor offer.

As a champion of exceptional visitor experiences, you'll join a high performing team which will include regular weekend and bank holiday working on a rota basis.

Fel Uwch Swyddog Profiad Ymwelwyr, byddwch yn gweithio â'r Rheolwr Profiadau a Rhaglenni Ymwelwyr ac yn gyfrifol am greu a chyflwyno rhaglenni tymhorol difyr er mwyn gallu cynnig digwyddiadau yn ein lleoliadau drwy gydol y flwyddyn y gall ein hymwelwyr eu mwynhau.

Byddwch yn greadigol ac yn hynod drefnus yn ogystal â bod yn fanwl iawn, gan gyflawni safonau uchel o gyflwyniadau ar draws yr eiddo. Byddwch yn gallu ysgog
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