Agent - 0 Hours Contract - South Kensington, United Kingdom - Guest Experience
Description
"The world is yours with Meliá"
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.
GUEST SERVICE AGENT - 0 hours contract
Mission:
To provide an effective, efficient, courteous and friendly service to all guests.
He is responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.
What will you be doing?- To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients' needs.
- To anticipate & identify guest and VIPs' expectations, ensuring that their needs are met and where possible exceeded.
- Prepares and checks for VIP's arrival, greets and escorts guests to rooms. Assists in VIP's arrival and departures.
- Assists reception, Luggage Porters, business center and outlets during busy periods.
- Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel's set down procedure.
- To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
- To undertake any duties as directed by the Guest Experience Manager.
Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.
In addition, enjoy the
My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.
Our Benefits Package Includes:
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Competitive Salary:
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Holidays:28 days' holiday including 8 public holidays
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Contributory pension scheme and Life Assurance:
Discounted dental and health cover with HSF:
Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
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High street discounts:with Perks at Work
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP **People.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
We believe that diversity and inclusion among our teammates are critical to our success as a global company.If you want to be
"Very Inspiring People", follow us on:
INSTAGRAM -
TWITTER -
LINKEDIN -
INDEED -
GLASSDOOR
INDFOH
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