Call Centre Adviser - Northampton, Northamptonshire, United Kingdom - DX Delivery

Description

An exciting new Customer Service Advisor opportunity at DX
We think we are more than just a delivery company.

DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.

Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

At DX we know our people are our foundation of success.

if this is part of your plan too, DX will provide the training and the opportunities Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.

Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.

Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
Recognise and deal with queries, requests and problems in line with our customer account requirements
Undertake any other customer account support duties as required
Competitive Rates of Pay
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more