Assistant Production Manager - Croydon, United Kingdom - ABL One Touch

ABL One Touch

Verified Company

Croydon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Assistant Production Manager

Location:
Croydon, London

About Us:

ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since.

ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service and looksto recruit customer-focused individuals.

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The Role

Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion.

Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-pacedteam.

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Our Assistant Production Managers are an integral part of the running of our Production Workshops, based at our Croydon site the main purpose of this role is;?

Productivity of the workshop and ensuring the site completes the required units
To own the customers' expectations by being the sole contact point for the customer once vehicle arrives at site and providing updates throughout the repair process
To be responsible for the overall cost of sale
Ensuring the quality of repair of all vehicles is at the highest standard
To deal with any complaints efficiently and ensure we contain them internally
To ensure culture and ethos is consistently adhered to and understood
Ensure parts are uploaded to iimage proactively and communicate with the Parts department on timelines
Communicate effectively with the Production operatives to ensure a streamlined process

Key Responsibilities

Greet customer in professional manner, check in the customer's car and hand over the courtesy cars and complete all necessary documents
Repair map the vehicle (with the assistance of the workshop) ensuring where possible to reduce our influence (COS)
Discuss with the customers what repairs we intend to carry out, set the customers' expectations correctly, advise ECD. Listen to the customers' requirements and concerns.
Work with the Office CLM to ensure the customers' expectations are met and the preferred communication method is adhered to
Ensure the customers' expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to.
Create an iimage job card and ensure the parts ordering process is followed correctly
Ensure all invoices are correctly uploaded onto iimage
Update customer throughout the process
Continually check progress advise the customer of any changes of ECD immediately
Be aware of Service Level Agreements in line with current insurance partners
Ensure the customer's excess is collected and any other applicable charges and record accurately all required accounting paperwork
Final QC
To achieve productivity targets
Ensure workshop documentation is accurate and comprehensive
Statutory requirements fulfilled by everyone at site (Health and Safety, COSHH etc)
To have consistent positive assessment by insurance company engineers
To oversee the day to day running of the transport function at site, ensuring the drivers conduct their daily duties effectively, have all uniform and equipment required and to ensure an excellent customer service experience is maintained

Who we are looking for

Proactive and customer focused
Communication, interpersonal, team and working skills
Well organised with an ability to multitask
Ability to show ownership for workload
Excellent attention to detail
Time management skills and ability to work to deadlines
Upbeat and friendly personality
Technical skills, knowledge and experience of body and paint repair in the retail motor industry
Uptodate knowledge of vehicle legislation, consumer legislation and trade practices
Confident telephone manner

Personal Attributes