Registrations Team Administrator - London, United Kingdom - Nexus Health Group

Nexus Health Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Nexus Health Group Job Description

POST Registrations Management Administrator

LINE MANAGER/SUPERVISOR TBC

LOCATION Decima Street Surgery, but the post holder may be required to work at any of Nexus locations.

JOB PURPOSE:

To ensure that the flow of medical records and patient registration

- coming in and out of Nexus is maintained to the required standard

To support Nexus to develop positive and effective working relationships and communication systems between Nexus and stakeholders.
To ensure patients are informed of any outcomes of their care as directed by the clinical team

MAIN DUTIES

RESPONSIBILITIES

To ensure that the registration links are maintained to the required standard
Summarise new patient medical records in line with the practice policy
Process all electronic notifications that fall within the remit of records management
To take part in auditing of processes and areas that fall within the remit of records management as required
Enter new patient registrations into the clinical system ensuring that the patient lives within the Nexus boundary
Enter change of address information into the clinical system ensuring that the new address falls within the Nexus boundary
Process change of name and gender information, ensuring appropriate legal documents are present.
Be responsible for the processing of all tasks within the GP Link in a timely manner and in line with the Nexus policies.
Requests for individual sites or cluster to action are actioned within a given time frame
FP22's
Enter new patient information from questionnaire using the Nexus template within the clinical system
Process blood and organ donor information currently via Open Exeter
Prepare manual records for retention by the practice
Prepare manual records for return to primary care support service
Ensure manual records are kept neat and tidy and in good repair.
Assisting with queries relating to medical records
Process GP2GP list following the Nexus policy.
Summarise new patient medical records effectively onto the Nexus clinical system adhering to the practice policy and within agreed deadlines.
Update medical records wherever necessary and in accordance with Nexus guidelines.
Process electronic removal (FP69) of patients, following the Nexus policy
Process all prior notification lists in accordance with the Nexus policy
Update patient records when required
Alert the lead GP to any mistakes found in the medical records transferred to the practice
Alert the Team Supervisor of any safeguarding issues.
Provide support to the wider practice as and when needed
To highlight to the Record Management team supervisor any areas identified to improve service delivery
To deal with queries associated with the role
Undertake other administrative tasks within the role if required

The post-holder will:

Abide by the procedures and policies of Nexus Health Group
Maintain patient and data confidentiality
Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
Maintain integrity in compliance with patient confidentiality and the Data Protection Act 201
Comply with the policies and guidelines around medical records
Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
Be proficient with a variety of electronic record systems required to undertake this role
Appropriately use practice equipment including IT software.
Use initiative and good judgement at all times.
Work effectively with the rest of the team in delivering the full scope of the Service.
Work professionally within Nexus Health Group and liaise competently at all times to ensure the best possible patient experience.
Communicate effectively with other team members
Communicate effectively with patients, and carers
Be prepared to involve a senior member of staff where appropriate
Work closely with the IT team to ensure all systems are operational.
Undertake any mandatory training as appropriate to the post and as directed.
Identify own personal training opportunities and inform line manager, keeping up to date with knowledge and practice.
Participate in Nexus Appraisal process to identify and discuss professional needs.

Communication

Communication can take place by way of meetings, phone calls, written communication, and Emails.
Empathy and insight are required during communication with patients and staff.
Recognise the need for alternative methods of communication to overcome different levels of understanding and cultura