- Accountable for developing KONE's position and customer base in the market.
- Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.
- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.
- Accountable for management of large customer accounts and contractual data is correct at all times and remove any TECO and billing issues, contract improvements, package usage, quote quality and general ownership of the role.
- Selects/appoints team members to manage the planner groups and track targets v actual.
- Identifies and builds relationships to key decision makers, potential new targets, and influencers.
- Promotes and demonstrates the value of KONE and delivering excellent customer service.
- Responsible for Regional and Individual Sales Plans (ISPs) for his/her team.
- Participates in market and customer analysis to ensure quality of sales planning.
- Participates in pricing and offering management in order to drive market pricing and profitability.
- Balance order received growth and profitability by managing discounts and cm11 levels
- Responsible for gathering relevant information about competitors and market from the field.
• Responsible for identifying market trends and opportunity's. - Manage a team to ensure growth and development.
- Maintain & develop management reporting in line with KPIs and ensure day to day actions are carried out.
- Co-ordination of workload between team to ensure all business targets are met.
- • Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting
- Accountable for ensuring results within orders, contracts, profitability and market price development
- Gives direction and focus on the right customers through proper customer analysis.
- Drives sales result from his/her team on short and long term
- Executes and advises pricing guidelines for his/her area and support challenges
• Approves tenders/DAMS and orders above salespersons' limits. - Utilizes global processes and tools for local benefit and maximized activity levels
- Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use KONE solution selling methodology and to communicate the value of KONE solutions to customers' own performance
- Coaches the team members to achieve better results through constant one to one dialogues and sharing of best practices
- Ensures adequate resources to achieve the short and long term targets
- Develops the competences of the sales team
- Motivates & inspires the team & individual to high performance
- Ensures great onboarding experience for new employees in the team
- Responsible for succession planning for his/ her team
- Sales acumen: you understand selling cycle, customer's purchasing strategies, selling, negotiating, reporting and funnel management.
- Change management
- Comfortable with numbers: leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to capture a part of the value through smart pricing approach
- Experience in people leadership and management
- MS Office tools
- SAP, CRM and Data awareness
Tender Repair Specialist - Keighley, United Kingdom - KONE
Description
As Repair Sales supervisor, you provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support and Sales Support. The Repair Sales supervisor may also specialize in an area of support, namely Repair Tendering and will still cover set planner groups for the purpose of tender along with supervisors' duties and manage tendering reporting, or 3rd Party Inspections. The Repair Sales supervisor mainly interacts with salespersons, operations supervisors, field technicians, KONE Customer Care Organization.
The Tender repair specialist supervisor sets short term and long-term sales and customer relationships targets aligned with the unit's overall sales targets. He/she leads the sales process and sales team to achieve the sales targets by coaching and developing the sales team.
Responsibilities and key activities
Customer relationship management
Plan sales, manage pricing and offering.
Manage Sales Funnel
Leadership / People management
Professional requirements