Customer Service Representative - Wolverhampton, United Kingdom - Alexander Mann Solutions
Description
Customer Service Advisor - Pendeford
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you _
We're searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands.
This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
Location
Wobaston Road, Wolverhampton, WV9 5HZ
Start Date: 6th February 2023
Pay Rate:
£10.60 per hour x 35 hours per week - paid weekly.
**Shift Pattern: Early Riser
- Start times anytime between 7am to 9am/ Finish times anytime between 3pm to 5pm**
First 4 weeks of training: Monday to Friday 9 am to 5pm
KEY RESPONSIBILITIES:
- Managing inbound customer calls relating to accounts and products
- Telephony and adminbased tasks to service customer queries
- Take ownership of customer problems and being able to solve them at first point of contact
- Contribute to an environment where colleagues want to work and where customers feel valued
SKILLS:
- Good oral & written communication
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme._
WHAT'S IN IT FOR YOU?
- 4 weeks fully paid training
- Great rates of pay, including pay progression
- Opportunity for potential extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry
About our Pendeford site...
With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:
- Free on-site car parking with electric charging points
- An extensive canteen with a Starbucks coffee area
- A range of vending machines
- Free hot and cold drinks
- Rest areas with TVs etc.
- Prayer & Quiet reflection rooms
- Kitchenette areas on each floor equipped with fridges & microwaves
- Onsite shower & changing facilities
- Good travel networks
- Access to green spaces
Are you interested in this opportunity?
To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case).
ACV00454
Job Types:
Full-time, Temporary contract
Contract length: 6 months
Salary:
£10.60 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
One location
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