- Own the experience strategy for a portfolio of brands, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised.
- Be a leader in a multidisciplinary team, collaborating to improve healthcare experiences for patients and medical professionals.
- Understand the wider brand architecture and ecosystems within which brands operate, and how to work within them.
- Be the voice of the healthcare professional and patient, and understand how the brand should exist in their lives.
- Develop strong relationship with clients, developing your standing as the voice of CX strategy and of the agency's thinking
- Agency experience is a must for this role
- The ability to research and learn new categories, markets and approaches easily and quickly, and apply these learnings to CX strategic frameworks
- Knowledge of a range of existing CX/UX frameworks (though we will also invest in upskilling you in the frameworks we use)
- The ability to co-create client briefs
- Line-management or mentoring capabilities
- Strong presentation skills
- Hybrid Working - Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday's and Thursday's in the office, rising to three days as of September 2024.
- Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
- Option to buy, carry or sell holidays
- Early Friday finish throughout the year
- Seasonal working hours
- Enhanced family leave, pay and return to work benefit scheme
- Extensive L&D support
- Sabbatical opportunities
- Season ticket interest free loans for travel
- Cycle to work scheme
- Life insurance (4x salary)
- Company pension scheme
- Fully compensated company events
- Volunteer days
- Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more
- +Medicash healthcare benefit
- 24/7 access to a free, confidential and independent Employee Assistance Programme
- Workplace nursery benefit
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Planning Director CX - Manchester, United Kingdom - Havas Lynx
Description
Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday's and Thursday's in the office, rising to three days as of September 2024.
Agency experience is a must for this role
What if your expertise could help someone, somewhere, to live a better life?
Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.3 million HCPs into taking action against second heart attacks to proving to the world that eczema isn't a skin condition.
Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better. We are committed to bringing about change. Change informed by experience, driven by innovation and proven in delivery. We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare. Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people's lives.
We're a team of over 500+ people in Manchester and London, with a history of over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife via YouTube, #LYNXLife playlist, Instagram, Facebook, LinkedIn and Twitter.
Everything this company achieves, every life it saves, every penny it makes, every policy it changes, every award it wins, is down to everyone that works here.
As a CX Planning Director at Havas Lynx Group you will lead the CX strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding products, services, and tactics that meet an experiential need.
You will be a true champion of insight-led experience and will be a trusted partner, internally and for clients.
From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines.
You will have the chance to further advance you CX strategy skills, working on the world's best-known and most advanced healthcare brands.
What you can expect to be doing:
What we'd like to see from you:
What you can expect from us
A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It's a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.
You can also expect a whole host of benefits, including:
Get in touch to find out how we can make an impact that matters together.
